JustFabReviews 10,358

It was a great experience, an easy shopping trip. They had what I wanted, in the size that I wanted. When I did receive my item, I was very happy with the quality. They were actual winter boots, with some cushion! I could wear them to look fashionable and to be comfortable; no better match. However I tried them on my legs were a bit too short for the length they came in, for the size I chose. They were past my knees and well that wasn't the look I wanted. So I tried to begin the return and for some reason on the website it said I couldn't get my money back only store credit. I immediately called JustFab and the nice gentleman was able to help me. It was smooth sailing from there.

After a month goes by since the order I contact customer service and it took like 6 hours for an employee to respond to my chat message which would have been fine had there been an automated message stating it would be a while. Instead it felt like I was never going to get a response then it came at 10 pm. I tried to cancel the membership but nowhere on the website is that an option so I had to wait to get charged and then contact customer service again. Both employees were nice and helpful but overall I'd never shop here again

I believe I made a purchase from your site in the beginning of November and still have not received it. Called customer service and they looked into the problem but let me know to give a call back if I didn't receive my package after 9 days. I have purchased from you before so I wouldn't hold this one against the company as I haven't had any issues in the past with deliveries. Guess it's the time of year. Hope to get my package soon.

My shoes never arrived and were sent back. According to shipper no street number was on package. Then what I ordered was out of stock. This is not the first time this has happened and not the first time after returned to you I was unable to get what I ordered. Your VIP program is useless because if I do not order or cancel which has happened I get a store credit that is only good for a pair of 39.95 shoes. I should be able to use 39.95 throughout the store. I paid 39.95 and should be able to use towards any purchase. Never again will I purchase here. Also have had multiple shoes come apart between sole and upper especially peep toe. Heel taps come off frequently and materials scuff to easily. I received my refund from final purchase via check in mail which is utterly ridiculous since you pull money electronically from my account. Your service team is never helpful. I am glad to finally no longer be a customer.

I've been a member for 2 years now. My very first purchase i was sent the wrong shoe. I decided to keep my membership after being refunded. Now I am canceling my subscription as a VIP member because there are certain promos that will not allow you to use your monthly credit that you paid for. I paid my monthly fee of $39.99 for this month. They are currently running a promo that has a pair of boots marked down to $35. If I purchase the shoes I will still have to pay $42.37 now add the $39.99 I have already paid this month and that's $82.36. I was told because of the promotion my credit will not apply. So what's the point of paying for VIP Membership?

Service reps Kept hanging up the phone during mid conversation and it happened multiple times with different people after I kept starting my conversations back to square one ALL DAY from being hung up on or failed to be effectively rerouted to management as they do not know how to work their systems. The manager was beyond rude and laughed when I informed her of my stressful situation dealing with customer service when it is not funny at all. It took me over 6 hours to be connected to a supervisor after. They even made a "virtual appointment" for them to call me and I was told a director would call me at 6:30 pm today and received 0 call. They also gave me an email to reach out to management with, that apparently they do not utilize at all. Tons of miscommunication issues. Not worth your buck. They are disrespectful and not helpful. Very incompetent.

As you have seen in many reviews before, if you are a VIP member, you have a monthly charge of $39.95. I bought from this company once to get some shoes for a Halloween costume and I thought that was it; however, I continued to get charges on my bank account. Thank god I do monthly budgeting and check my account regularly, or else I would have never noticed for months on end. I didn't know that when I bought a pair of shoes on a whim for a Halloween costume, I would be signing up for a VIP Membership. When reviewing my account and seeing that $40 charge I thought someone hacked my account or there was some sort of mistake. Upon further review, it was a membership charge. I went to cancel my membership immediately via the online chat option. Chatting with the agent was confusing. I told her I didn't know I'd be getting this monthly charge, so I would like it cancelled. She proceeded to give the entire policy and how to skip the charges for a month. I didn't need that, I read the policy earlier and got all that information already and it's why I am coming to cancel. As I told her that I would still like to cancel, she said she would offer me 20% off my next purchase. Who doesn't accept 20% off? I accepted then she told me she was excited I was continuing my VIP Membership. N O. Going backwards now. I told her again, I don't want a membership, and frankly nothing to do with the entire company as a whole. She finally cancelled my membership, and that was that.

To summarize if you shop with Just Fab, you might have accidentally signed up for the VIP Membership, and nobody really knows what that means. You will get a monthly charge of $39.95 whether you like it or not. Agents are not completely helpful and want to you to stay a member no matter what, so tell them exactly what you want and don't give into their offers.

This has happen to me twice now. I sign up for the VIP so I can get the $10 for my shoes, well I did not realized that they will charge me for VIP services if I don't use them. "If you don't shop or "Skip The Month" by the 5th, your payment method will be charged $39.95 for a member credit on the 6th until you cancel. Member credits can be used towards your next purchase." I do not shop regularly on Justfab, so why on earth would you charge something like this to anyone's account. I was lived when I found this charge... At this point, I don't know if I will ever shop there.

Bought a pair of boots for my birthday they were really cheap. I was happy with them but two months down the line I haven't got the boots anymore as the sole came off and they are taking £35 from bank each month. Wasn't clear that they would do this either. Will not be buying nothing from them again. BE AWARE and AVOID.