From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
Delivery was fast. I really don't know what else to say!
My dress fit but the arms made it to where I couldn't move my arms up at all. My belt broke while I was putting it on and my purse broke after a couple of weeks but all my other purchases shirts pants and shoes were exactly what I was wanting.
Hi TesChelle,
We appreciate your feedback on the fit and quality of your purchase! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Site is easy to use and I love the items I've brought so far.
Hello Fakeshia,
We are happy that we were able to help you have an easy shopping experience. Thanks for your awesome feedback! We love hearing from fabulous members like you!
Best,
Jane
Said shoes were delivered never came when I tried to return them and report as stolen I never got my money back
Hello Genisis,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.
Best,
Ivy
I bought jacket that is short but in the picture looks like is long so it's not fitting me and I can't return because I'm sick
Hello Luz,
We're sad to know that the jacket was not what you have expected. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
Great choices in one great app. From clothing, sneakers, boots, heels
Hello Lisa,
We're so glad to know you love the app and the items! We really appreciate the time you took to write the review. We hope you will always have a fabulous experience with us in the future!
Best,
Zeth
Some things are great some seem plastic but overall great for $10
Hi Billie,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Cathy
Awesome. Fashion shoes without the high prices. I love boots. Now I have every style and color I like
Hello Pamela,
Thank you for your lovely review! Glad to know that you like the styles! We always want to create unique designs for our valued members like you!
Best,
Jane
Their sizing is. All over the place. And I returned some shoes didn't get a refund until I complained to the customer service.
Hello Kayla,
Thank you for taking the time to write to us and express your feedback regarding the size of the items we offered online. At JustFab, our greatest desire is to ensure our members are satisfied at all levels and find the most suitable way to fix their problems/concerns without delay. Someone will contact you via email within 48 hours.
Best,
Ivy
Love the boots! Customer service was stellar! Will continue to be a loyal customer.
Hello Kim,
Great! We are so fortunate to have members like you who are constantly spreading positive feedback about us. We also appreciate your continued support of our products and services. Thanks for shopping with us!
Best,
Bella
For the first time, I had someone who truly cared about what I was saying and helped to the best of their ability.
Hello Natalie,
We love you and your wonderful review! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We will definitely relay this review to the whole team to let everyone know of your positive experience!
Best,
Zeth
I get so many compliments love them so much great selection and price. Will b ordering more soon
Hello Nancy,
Wow! Thank you for such an excellent review. We appreciate your time sharing how satisfied you are with the selections we offer. That is what we always aim for, your satisfaction.
Best,
Bella
The packaging was perfect. The piece itself was as they portrayed in the website.
Hello Gautam,
We're glad you enjoy our unique styles! It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Zeth
These boots were true to size and comfy! Thank You
Hello Nakiyha,
We're so glad to know you love the items! We really appreciate the time you took to write the review. We hope you will always have a fabulous experience with us in the future!
Best,
Zeth
My wife had previously used justfab to buy a pair of shoes. Decided to cancel the membership. Used the live chat service once, they said it was successfully canceled. My wife contacted them a week later by live chat to make sure it was canceled. We find out months later we are still getting charged $40 per month, no emails or promotions to show we were still a member of the site. So turns out we were just burning $40 every month. We called them, got the account "canceled" again. We will see if it actually is or not. They didn't even offer a refund or try to compensate us for this mess up. Terrible company.
Hello Kyle,
Thank you for writing a review! We are sorry to hear about your negative experience with our VIP program. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you within 24-48 hours.
Best,
Chad
I ordered shoes on Nov. 9th ‘21 and received a notification that it's on its way on Nov. 19th saying that my package has been shipped and it will arrive soon. Here it is Dec. 11th and no package. Never had this problem before and I'm really disappointed that there's no way to really track my package. Not knowing where something is that I paid money for really doesn't sit well with me. Luckily, customer service was helpful, explained that Covid is hot in some spots and delays should be expected and gave me credits, but at least have a sufficient tracking system to make sure it's still on its way and not lost in transit! These were Christmas presents and I'm pretty doubtful that they'll on time now. Super bummed.
Hello Cherel,
Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our shipping and delivery service. We value you as a member and want to make things right! Our Member Services Team will email you within 24-48 hours.
Best,
Chad
The representative was very patient with me. He was knowledgeable and explain the process of JustFab promotion and correct my order. I was not told the detail of the process with the other representative back in September October. Thank you for your support
Hello Manerva,
We appreciate your review! We definitely promise awesome deals and you can surely expect more, soon!
Best,
Nelle
JustFab has never been a problem. I love their merchandise. It always fits. The only problem I do/did have is one of the Curriers they use " Lasership ". However the currier actually delivered my last item in record time and with no confusion on their ability to find my address. So at this moment all is good.
Hello Elizabeth,
Awesome! We are happy to provide you a positive experience with our products and services! It is members like you that help keep our lights on, and we couldn't be more grateful. Stay fabulous!
Best,
Nelle
The shoes are never the right size, cheaply made and always look much better on-line. I got a pair of sandals and the straps that go across your foot were not even in the same spot. So when you had them on you could clearly see they were off. The bottoms were like walking on a piece of wood. Needless to say, they never made it out of the house. I ordered a pair of tennis shoes I am a 7 1/2 and the shoes that I got said they were my size, but when I walked my foot came out of the shoe. Good thing my best friend has a little bigger feet so I gave them to her. Now I have all these points I have to use up so I try to stick with the clothes.
Hello Kathleen,
Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
My order was supposed to be here within a couple days. I've been tracking my order for 2 weeks now. There's been no tracking update available for about 1 week now.
Hello Alyssa,
Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Keri,
Your feedback about our product quality and styles is important! We would like to address this as quickly as possible. Our Member Services team will email you within 48 hours to further assist you.
Best,
Zeth