From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
Was excited to try this subscription out and it started off great. But then I received my boots and the quality was very poor which I should have guessed considering the price of $16. The boots bunched at my ankles making it look like I had cankles. I had immediately called customer service and attempted to cancel. I was offered a store credit which never reached account. So I called again and just cancelled completely. Not worth it imo.
I ordered 2 pairs of boots, they were too big. I exchanged them for the correct size. One pair was correct, the other was the wrong size and color. When I tried to exchange that pair the size I needed was sold out. They would only refund me. I sent the boots back and still have not gotten my refund.
Hello Lacie,
Thank you for writing a review! We are sorry to hear about your negative experience with your return. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you within 24-48 hours.
Best,
Chad
Shoes were delivered quickly and they are of good quality
Hello Karen,
On behalf of all of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
I got 3 pairs of shoes my fist time using this site. I ordered half sizes smaller for all shoes because that was all that was available. 2/3 pairs of shoes were still way too big for me so I had to send 1 back and exchange the other for an even smaller size. When I got the exchange I wore the shoes to work. In the 2 minute walk from my car to my office, the shoes completely shredded my heels. I had to have my partner bring me bandaids and another pair of shoes just to get through the day. Our of 3 pairs of shoes, I only kept 1. And my feet took about 3 weeks to heal. The shoes themselves are cheap and oddly proportioned. I have canceled my subscription and I will not be using this site again.
Hello Sydney,
We're sorry to hear you had such a frustrating experience. Your feedback about the quality of products and sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you within 48 hours to assist you with your membership concerns.
Best,
Zeth
"Customer service" is abysmal. Get a cookie cutter response for everything. They make sure that nothing arrives before that 14 day shipping window. Ordered my boots on Nov 15th and received them Dec 8th. My order left Indiana went to Atlanta and back to Indiana before coming back to Georgia again. The company they are partners with "PITNEY BOWES" according to tracking needs to be changed cause it's ridiculous. Tracking didn't even update between Nov 29th and Dec 7th. In that time I could've just driven to Indiana and picked it up myself.
Hi Jessica,
We appreciate your feedback on your shopping experience with us! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
While I understand that there have been supply shipping issues with many companies, I ordered a bunch of items in October. I have not received any update on these items and I have sent several emails asking for an update. There has been no emails what so ever about delays or approximate times of arrival yet they continue to send emails about their monthly charges. I have ordered from JustFab in the past and have several clothing items and shoes with them that have lasted years of continues use. I just wish they would do a better job at communication.
Hello Jaclyn,
Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
Packages never came. Had to be refunded, very disappointed
Hello Alejandra,
Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
I order my shoes November 12 and is the time not received my order that supposed it's my birthday gifts but now it's too late.
It's the first time my order takes a long time to arrive
Hello Viviana,
Thank you for the feedback! We are sorry to hear about the inconvenience you have experienced concerning our shipping service. Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch within 48 hours.
Best,
Jane
I love the styles here! And shipping is super fast. I order a lot of different items on line. You are the only merchant I have ever bought from that has never messed up my order, shipping and I am always satisfied with the quality
Hello Debbie,
Thank you for your lovely review! We are glad to hear your feedback. We appreciate you taking the time to share your wonderful experience. Have a fabulous day!
Best,
Jane
I called because my package hasn't moved in 7 days. Laser ship will not answer me on the status of where my package is and neither can just fab. I was told to call back later.
Hello Stacey,
Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
I mostly skip my membership every month, for YEARS now, because this dumb site makes it so hard for you to cancel. I end up having to make a purchase once in awhile if I forget to skip, in which case I immediately use my credit. The item comes, and every time, it's low quality garbage. I am always surprised by how low quality the items are - they usually end up getting donated almost immediately. I hate this site for making me jump through so many hoops to cancel.
Hi Chelsea,
We appreciate your feedback on your VIP subscription! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Thank you very much this is perfect was the best ever!
Hello Jolene,
Thank you so much for your feedback! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
After tracking down a number to complete order with the money that was deducted for months, because of course I had issues using it when I needed! I didn't even receive everything I ordered! And of course now it won't be here for Christmas!
Hello Stephanie,
Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
The shoes are gorgeous and the prices are unbelievable! I love the clothes too! I will continue to purchase from JustFab!
Hi Jeanine,
We appreciate your review! We definitely promise great deals and you can surely expect more soon!
Best,
Cathy
Shoes arrived three months too late. I would highly advise or purchasing from this company.
Hi Heather,
We appreciate your feedback on your order! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I like the price of shoes but don't want to lock into having a membership to take advantage of good deals
Hi Abigail,
We appreciate your feedback on our VIP subscription! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Terrible product. Terrible service. I'd give them a 0 stars if I could.
Hello Terri,
Your feedback about our products and services is important! We would like to address this as quickly as possible. Our Member Services team will email you within 48 hours to further assist you.
Best,
Zeth
Robo. Devuélvanme mi dinero. Han realizado dos transacciones sin mi autorización
Hola Bethzaida,
Realmente nos disculpamos por su experiencia! Sus comentarios son importantes con respecto a los cargos en su cuenta y nos gustaria hacer las cosas bien. Un representante de nuestro Equipo de Servicios para Miembros le enviara un correo electronico en breve para ayudarlo.
Mejor,
Ivy
Shoes are supper tight and somehow I went from buying one 20 dollar pair of shoes to getting charged an extra 40dollar automatic payment for I'm not even sure what but I want my money back
Hi Joelle,
We appreciate your feedback on our VIP program! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Great quality shoes and they are soo cute! They are very comfortable for such large heels
Hello Leandra,
Thank you for taking the time to share your awesome experience with others! We're glad you're enjoying your shoes! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Cheers!
Best regards,
Chad
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lenia,
Thank you for the feedback! We are sorry to hear that you are dissatisfied with the quality of the item. We will be contacting you within 24-48 hours to help you further.
Best,
Jane