- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
Service reps Kept hanging up the phone during mid conversation and it happened multiple times with different people after I kept starting my conversations back to square one ALL DAY from being hung up on or failed to be effectively rerouted to management as they do not know how to work their systems. The manager was beyond rude and laughed when I informed her of my stressful situation dealing with customer service when it is not funny at all. It took me over 6 hours to be connected to a supervisor after. They even made a "virtual appointment" for them to call me and I was told a director would call me at 6:30 pm today and received 0 call. They also gave me an email to reach out to management with, that apparently they do not utilize at all. Tons of miscommunication issues. Not worth your buck. They are disrespectful and not helpful. Very incompetent.
Products used:
Shoes are good but awful customer reps ruin it.
Jessica D.'s review of JustFab earned a Very Helpful vote
Jessica hasn’t received any thanks yous.
Jessica doesn’t have any fans yet.
Jessica isn’t following anybody yet.
Empty.
Hello Jessica,
We're sorry to hear that you're disappointed with the services provided by our Member Services team. We are constantly striving to meet our members' needs to the greatest extent possible, and we will be contacting you for further assistance.
Best,
Bella