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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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The shoe's doesn't have a tight fit, it looks awkward on my feet. I have a somewhat narrow foot and the shoe is somewhat wide.
I returned my item month ago but I never get my money back. I talked to customer care lady, according to her they don't have the size I wanted so there's no exchange. I asked my money back I still haven't received.
Hello Amanjot,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our return/exchange process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I have purchased (too) many pairs of shoes from JustFab and I am never disappointed. The Boot Sale in August was phenomenal! I got 4 pairs of boots/booties for $80! Now I just have to find room in my closet.
Hello Angela,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
Hello Monica,
Thank you for your purchase. For further assistance, our Member Services Team will get in touch with you right away.
Best,
Renz
The wedge shoe is a little too tight and doesn't fit well.
Hello Pamela
Thank you for taking the time to leave a review. Your feedback about our sizing is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Llegaron antes de la fecha., son de mu ybuena calidad, la talla a la medida y cómodos!
Hola Rafaela,
¡Estamos felices de que sus artículos encajen perfectamente! Nos encanta poder proporcionar los productos y servicios que buscan nuestros miembros. ¡Agradecemos el tiempo que dedicó a compartir su experiencia!
Mejor,
Zeth
I know this is not totally your problem, but don't work with USPS, they said that my address is not correct and I try to contact them and they never gave me a solution, I try to change the address and nothing work.
Hello Alexander,
It is with great regret that we received your feedback regarding your purchase. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Good selection of shoes. Shipping was fast. Will buy from again.
Hello Kiana,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to know that you enjoyed our products, shipping, and selections.
Best Regards,
Clark
The shoes arrived quite quickly, they look exactly like the picture and fit quite nicely. I sized up half a size to make sure they would fit but the sizing is good so you wouldn't need to.
Hello Fiona,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
Hello Allan,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Beautiful shoes. I have not worn shoes yet... ok it is my first order by "justFab"
Hello Kathy,
We're glad you enjoy our unique styles! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
My order arrived on time and the items were exactly as displayed
Hello Shellyann,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to know that you enjoyed our products.
Best Regards,
Clark
Shoes and clothing fit weird. Not consistent. And then was unable to return :(
Hello Mechelle,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I have been with JustFab for ten years, and they have always supplied stylish and trendy shoes, clothes, and purses. My experience with them has always been positive. I'm confident I'll get quality merchandise with super fast shipping. Their customer service is prompt and courteous, and returns are easy. I have rarely had any issues with their products except once when I received the wrong order. However, they quickly responded to my issue and sent me the correct order. Their prices are fair; their membership, constant sales, and VIP perks add to the fun of shopping and saving money. In the ten years, I have been with them they only raised the price of their membership once, which was in the last year. I buy many of my shoes through JustFab and frequently hear how cute my shoes are.
Hello Linda,
Thank you so much for your loyalty and for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Hello Julie,
Thank you for your inspiring review and for sharing this with others. It feels good that our members appreciate the effort that we put into making sure we provide the best services!
Best Regards,
Clark
I love shopping Justfab!
I get many compliments on the clothing and footwear that I wear!
Hello Sarah,
Thank you so much for loving our brand! We're glad you enjoy our unique styles! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
Definitely a moral booster to have at least one thing new and updated as I increased my wardrobe. I need to pull back and accent and wear the items I do have.
Hello Armelia,
Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
I have always had a good experience dealing with JustFab. I have not ordered a lot, but when I have ordered, I have not had any problems!
And I am always happy with the quality of the products!:-)
Hello Janette,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
Hello Megan,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Hello Debra,
Thank you so much for your feedback! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Deborah,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz