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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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This wasn't standard. All shoes ended up being bigger than the normal fit. As a result they were all ill fitting
I am being charged for stuff I did not order. I just received an email saying "thank you for ur purchase" but I did not order anything.
Hello Avineet,
Thanks for sending your review! Your feedback about your recent order is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I loved each shoe and socks I purchased! BEAUTIFUL! One thing that stands out about JustFab is when I ordered my purchases, it came in the mail QUICKLY! Very impressive.
Hello Tracy,
We are glad you are enjoying our products and delivery timeframe! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
Price is good. Boots are beautiful, delivered on time. Great overall experience
Hello Sonia,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Hello Mary,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
They give you a hard time when you request to cancel membership. If you forget to cancel the fee before the 4th of the month then you are stuck with the fee taken out of your account. Then you are forced to use whatever points you have accumulated. They tell you call us we will add the credit to your purchase. Who has the time to do all that. I just wish they make it easy to cancel when you want. Like other subscriptions. Not happy.
Hello Faviola,
Thank you for taking the time to leave a review. Your feedback about canceling your VIP membership is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Its been over 2 weeks since I returned merchandise for a refund and still haven't gotten it.
Hello Lois,
Thank you for taking the time to leave a review. Your feedback about the exchange process is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
The process was very easy and I got my item before the estimated delivery date. The item is beautiful. Definitely recommend
Hello Annakay,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
Professional website led to easy ordering which led to quick delivery which led to a happy customer!
Hello Celeste,
Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping.
Best Regards,
Clark
My shopping experience was pleasant. I was able to find the shoes that I liked in the my size so I was very happy.
Hello Tonya,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
I placed my order almost a month ago and still have not received it. My tracking info has not budged since the second day and the chat option for the website doesn't work
Hello Alexandria,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Great service. Quick delivery, boxer great no damages
Hello Trish,
We are glad you are enjoying our products! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Love the shoes and the bag. Quality of both is great, and delivery time was great!
Hello Tania,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
A little big but will did. Good quality boots and I will be buying again
Hello Stephanie,
Thank you for taking the time to leave a review. Your feedback about our sizing is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I do enjoy the simplicity of shopping online. I have learned that pants with a bottom band@ the calf dont work for me as I have a rather long thigh which places the bottom higher on my calf. It is uncomfortable. I didnt learn of this until driving long distance or sitting at the office. While i do enjoy shopping at retail stores, I appreciate trying cloths on at home and getting my husbands opion. I would like to see a bit more variety. You provide a good service & I Thank You!
Hello Sheila,
We appreciate the feedback you shared regarding the item that you got. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Tried to get an exchange and error kept occurring every time.
Hello Dezaray,
Thank you for your review. Our Member Services Team will get in touch with you right away to assist you with the exchange process.
Best,
Renz
The boots are beautiful but there is no one I know with legs skinny enough to get their calves into the boots!
Hello Dr. Karen,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Didn't order anything so must have been fraud on my account.
Hello Latisha,
Thank you for your review. Our Member Services Team will get in touch with you right away to assist you with your account concern.
Best,
Renz
I'm a shoe fiend. But I'm ready to get off this site, because the boots and the pumps keep getting smaller. It is not easy to find things that fit anymore. And why almost all the heels are 4 inches is beyond me. We need more heels in 3 or below. I don't know how else to put it. This is getting old and annoying and frustrating.
Hello Nancy,
Thank you for taking the time to leave a review. Your feedback about the selection and how the item fits is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I love my shoes it's quality and speedy delivery. I will still buy more shoes.
Hello Omobolanle,
We are glad you are enjoying our products and delivery! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Maura,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz