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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Although I thought the boots were on sale, they were not anymore. But, I still bought them.
Did not receive items. Wrong address. Postal service fault. …………………………………….
Hello Laura,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order. Our Member Services Team will get in touch with you right away.
Best,
Renz
Great prices. Happy that they recently added 1/2 sizes on shoes. So far Excellent shopping Experience!
Hello Clover,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I ordered bag for may girl friend as a gift for her birthday and she doesn't like it, the quality the color its not what she expected
Hello Leroy,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. We work hard to provide the best possible service to our dear members. We have sent you a request on www.sitejabber.com asking for your account information so that we can open your account and help you further. Please check your email notification at www.sitejabber.com or log in to the website to respond to the request and we will be happy to assist you.
Best,
Renz
Hi Tonia,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Tina
The shoes I purchased from Just Fab are very nice they fit well and came quickly through the mail.
Hello Taylor,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
Best,
Mary
My shoes never fit. They generally run small. I've ordered up, and they end up way too big. They are poor quality and break constantlg. I've been trying to cancel forever, but they make it difficult if you have to return shoes. At this point I'm going to keep the ones that don't fit just to cancel. Go buy shoes in a store. This company is the worst.
Hello Margaret,
Thank you for sharing your experience with the items you purchased from us and your membership. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
First thing, the boots are not wearable, I have a small and tiny feet but no way to wear it.
Second thing is that I discovered an other payment with another amount for a purchase I didn't! I'm looking forward to contact you not for a return, I will keep it, that was the first and last time, but I want to get refunded for the purchase I didn't!
Hello Hajar,
Thank you for sharing your experience with the product you purchased and the charge in your account. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
When I order I am always happy with the product and the speed of delivery.
Hello Jenice,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide for our members. Hope to hear more from you in the future!
Best,
Allison
I did not receive the shoes that I ordered almost a month ago, I would like my order or my money back please..
Hello Alyssa,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you did not receive your shoes. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I've been a member of Just Fab since last year and they never fail. I always get the BEST deals, always dilivered on time if not EARLY! Not to mention there selection is unmatched.
Hello Summer,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Exchange has not arrived yet (20days)! Tracking says it is in Monroe NJ. My address is Maria Woje POBox 493 Hope NJ *******!
Hello Maria,
Thank you for your review. Our Member Services Team will contact you right away to assist you with the exchange status concern.
Best,
Renz
Love these shoes, I have bunions but I can find shoes that work! I get a size bigger and put my orthotics in them and they're great!
Hello April,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
Hello Celine,
We will always make products that serve the needs of you, your family, and your friends. Thank you for your great feedback. Have a great day!
Best,
Renz
I bought the shoes and I needed to return my products for a different size, I contacted customer services were they provided an information that is not working. They said that I need to go to my account, my orders and from there I would be able to see the option to exchange my shoes. The option is not there and is not available. I lost my money
Hello Maria,
Thank you for your review. For assistance with your exchange concern, our Member Services Team will get in touch with you right away.
Best,
Renz
I ordered a number of items to take advantage of an offer. Unfortunately, some of the items didn't fit, and one of them was a completely different colour than what I ordered. I would have liked to return 3-4 of the pairs of shoes, but could not find an option to do so. The sizing seems to be very inconsistent as well. I got a couple good pairs, but overall I'm not satisfied with the quality and unhappy with the mistake in the order. Good prices, but poor quality. I won't be making any more orders.
Hello Jennifer,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Hello Janice,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
I was not informed that there was a reoccurring charge until it was too late and my card was charged. I cancelled my subscription but i was not refunded the charge and i had lost the "points" for the charge too.
Hello Brooklyn,
Thank you for writing a review! We value your feedback on the charges and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Very good experience. Site is easy to get around. Package was packed well.
Hello Sheila,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
One pair fit perfectly fine the other pair was a little tight and they were both the same size.
The quality was good
Hello Millicent,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Janet,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz