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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Shoes were not true to size. I wear a 9.5 and even a 10 in most places and so I bought a 9.5 and they were too big. I know that shoes run differently but I wish there was a disclaimer on the website.
Excellent experience. I returned one pair of boots that were too big. It was very easy and the new boots just came in and fit great!
Hello Debbie,
Thank you so much for the review. We appreciate the feedback you shared about your order and are happy that you are having a great experience. Happy shopping!
Best,
Lia
I had the size wrong but the look and color of the shoe were absolutely amazing!
Hello Kajal,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! For further assistance, our Member Services Team will get in touch with you right away.
Best,
Renz
Narrow than expected. Normally get 7, this time even I ordered 7.5, still too narrow and hurt my foot
Hello Quyen,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Good buys on sale. Great sizing. Would prefer if prices were in Canadian dollars
Hello Michelle,
Thanks for sending your review! Your feedback about our exchange rate is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Hello Jalisa,
We are glad you are enjoying our products and the VIP membership! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
Love the quality of the shoes and how easy was to buy
Hello Natali,
We're thrilled to hear you had a positive shopping experience with us! We make every effort to provide gorgeous, high-quality items for you at a reasonable price! Have a fantastic day!
Best,
Renz
The shoes don't fit well and also if you have a narrow foot- forget it. I found more the style and color I wanted at WalMart and it was way more comfortable. The color and size I wanted was never available and if it was it never fit well.
Hello Colleen,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I feel like it's a good idea to use their VIP membership for the one $10 item you can get but after that it's not worth keeping the membership.
Hello Faith,
Thank you for leaving a review. Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Love love love my shoes! The delivery information was a bit confusing, had to call to understand. Perhaps it's cos I've typically received my items quicker or I was just impatient to rock them!
Hello Blessing,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I hadn't ordered in a long time, but surely it will be again the near future. Great experience, loved the product. Delivery was fast!
Hello Tami,
We are glad you are enjoying our products and delivery! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
Flimsy material, poor quality. Wear 2-3 times and just throw away.
Hello Eunice,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
True to size. Comfy and stylish. Quick shipping and easy returns when needed.
Hello Sharon,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I was able to get 2 pairs of beautiful shoes on clearance. The fit is accurate and delivery was right on time.
Hello Christine,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
When I first started with justfab I felt the products were okay for the price but now I feel it has all gone to waste and only some of the shoes seem of any quality. Service was always topnotch and I appreciated that!
Hello Nancy,
Thank you for writing a review! We value your feedback on our product and pricing, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
My package never made it to me instead I got the runaround by the employee so then they ordered another pair that also never made it..
Hello Jenny,
Thank you for your review. Our Member Services Team will get in touch with you right away to assist you with your orders.
Best,
Renz
Received the order faster than expected. The shoes are very good quality. Very happy with my purchase and the price!
Hello Pamela,
We are glad you are enjoying our products and delivery! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Good, I received, the book and it was helpful, I will refer my friends to you.
Hello Stephanie,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
Jusfab sells quality products. The process of ordering was easy. The items I ordered were delivered promptly and it looks exactly like the pictures on the site. Thank you Jusfab.
Hello Julia,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
Siempre me sorprende tan puntuales y de muy buena calidad 100% recomendados todos los zapatos
Hola Magday,
Estamos contentos de que esté satisfecho con el artículo que compró. Tenga la seguridad de que continuaremos proporcionando estilos únicos y nuevos para miembros como usted. ¡Esperamos que siempre tenga una gran experiencia con nosotros en el futuro!
Mejor,
Lia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Katura,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz