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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I was very excited for my boots to come in n the day that they came in the box was damaged a little bit but overall I love them. They look so great on me, I wore them out the night I got them n I got compliments on them.
I love my boots and how quickly they came. So happy
Hello Caitlin,
It’s great to read your feedback about your purchase and we appreciate you taking the time to share your positive experience. We aim to provide the best products and services for every member!
Best,
Allison
The shoe received are not very good in quality, cheaply made but good design, worth 10 dollars only
Hello Alfiya,
We appreciate the feedback you shared regarding the item that you got. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Hello Maria,
Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!
Best,
Renz
The quality of product is good but my shipment was ruined totally which damaged the product having black patches on the product
Hello Shubhpreet,
Thank you for writing a review! We value your feedback on the shipment you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Just fab offers a variety of options … and I'm hit and miss with what I find there. That said each piece that I have purchased has been great! Especially their purses and the shoes.
Hi Marisa,
Thank you for your amazing feedback about your shopping experience and the products that you purchase! It was really a pleasure doing business with you. We hope you will always have a great experience with us in the future. Have a wonderful day!
Best,
Kim
When finally I found the way to return some items the page just had problems and didn't let me to do it.
I couldn't contact someone.
Hello Claudia,
It is with great regret that we received your feedback regarding the items we have and our user interface. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
Got some boots for my daughter for her birthday and she loves them!
Of Course……
Hi Patricia,
Thank you for your wonderful feedback! We're very glad that your daughter love the boots that you purchased. We love being able to provide the products that our members seek and we really appreciate the time you spent sharing your experience. Have a great day!
Best,
Kim
I love all three pairs of slippers I received. I love the color of the red slippers and the beige slippers. The black ones are cute too. Love my slippers.
Hello Wanda,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Allison
Thier customer service is wonderful. The person I talked with made me feel I was so important to the company. Not many companies make u feel that way an I have passed it along to friends an family.
Hello Ida,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
Hello Dawn,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
I have order from just fab years ago and the wide calf boots actually were wide calf. This go around I couldn't fit not one pair out of the four I ordered. Once I returned them because they don't come in extra wide calf I didn't even get the same full price that I paid placed in my credits area. I only received half of what I paid for.
Hello Raynisha,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Got exactly what I wanted! The shoes were in great condition and delivery was easy
Hello Breanna,
Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one.
Best,
Lia
I ordered a 9 (my usual size), and it was way too big. Fit like a size 10. So I exchanged for an 8 1/2 and that was too big. I never wear an 8 1/2 shoe they are always too small. I sent the second pair back as well.
Hello Jan,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Perfect! The boots fit just as labeled and are super comfortable.
Hi Megan,
Thank you for your amazing feedback about your shopping experience and we're glad that you love how the items fit. We are happy that we're able to provide the products that our members seek. We hope you will always have a great experience with us in the future. Have a wonderful day!
Best,
Kim
Shoes where either too big and too small
The materials are hard- hesitate to purchase again
Hello Meliza,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
It was great. Boots didn't fit so I exchanged them and I was impressed with the turn around time. I used just fab years ago and has trouble finding comfortable affordable shoes and boots so I remembered you guys and signed up and all the shoes I ordered recently are great. I'm staying as a customer! Thank you.
Hello Courtney,
We are glad that everything worked out for you. We here at JustFab do our best to provide great products and services to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
Best,
Allison
I bought gorgeous boots in a wide calf style at an amazing price. They came fairly quickly. Unfortunately when I tried them on they bend so badly at the ankle that they're about 6-7 inches wide. Unwearable :( I tried to retuen twice and the website wouldn't cooperate.
Hello Ruth,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I have not yet received my item. I am still waiting. Not sure why it is delayed.
Hello Heather,
Thank you for your honest feedback and for letting us know that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
Las botas que compré en esta oportunidad son hermosas de muy buena calidad, como siempre. El material es suave, las botas son muy cómodas y elegantes.
Hola Gloria,
¡Nos alegra que disfrutes de nuestros estilos únicos! ¡También estamos felices de que sus artículos encajen perfectamente! ¡Prometemos continuar fabricando productos más hermosos y de buena calidad solo para ti! ¡Gracias por compartir tu maravillosa experiencia con nosotros!
Mejor,
Zeth
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Natdahlie,
Thank you for writing a review! We appreciate your feedback on our delivery and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz