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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I was looking for new boots and possibly a skirt. I found 3 pairs of boots - two super cute dress boots, one snow boot, a fabulous pair of adorable dress shoes, and a wonderful skirt! JusFab had tons to choose from and had everything in the sizes I was looking for. Oh, and did I mention they arrived several days before they were scheduled? Score!
Great experience. The shoes arrived quickly. Good quality. Not expensive. I'm happy. The child also wears with pleasure.
Hi Marina,
We love your wonderful review! We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Tina
It's different from a few years back when I use to order. Never received my package, the representatives told me different information. Then when they tried to place another order, they sold out of the heels I wanted.
Hello Lakeshia,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I haven't had any bad experience with this company. I have ordered from this site about 4 different times and I haven't had any issue with Justfab. I am glad I came across this site a year ago. Justfab is my new shopping area for shooes for me and my two boys. Thanks justfab, continue to certifies your customers.
Hi Lydia,
Thank you for your amazing feedback about your shopping experience and we're glad that you love the items that you purchased. We are happy that we're able to provide the products that our members seek. It was really a pleasure doing business with you. We hope you will always have a great experience with us in the future. Have a wonderful day!
Best,
Kim
Boots fit great as always, look great. Never have an issue with Just Fab
Hello Lara,
Thank you so much for sharing your feedback regarding our products. We're glad you love your purchase. We always strive to provide our member's satisfaction. Have a great day!
Best,
Allison
The shoes are extremely big. Please may I return them and get a smaller size
Hello Kristie,
We appreciate the feedback you shared regarding the item that you got. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
I bought some furry slides from here and they broke the first time I wore them I had to go out of my way to sew them back together
Hello Noelia,
It is with great regret that we received your feedback regarding the item that you got. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
Hello Mary,
Thank you for trusting us to be your source for top-quality items. We value your kind expressions of appreciation and are incredibly grateful for doing business with you.
Best,
Allison
The ordering experience is phenomenal! I love the shoe selection. My boots came very quickly and I am very pleased with my purchase. I feel like I am walking on air.
Hello Andrenee,
What an awesome review! Thank you so much for the positive overall feedback! Have a wonderful shopping experience in JustFab! Hope to hear more from you in the future!
Best,
Lia
Hola Laura,
¡Muchas gracias por compartir su gran experiencia con nosotros! Nuestro objetivo es la satisfacción del cliente al 100%, y parece que logramos ese objetivo con usted. ¡Queremos que cada experiencia sea “cinco estrellas”! ¡Qué tengas un lindo día!
Mejor,
Renz
I have tried to exchange the shoes I ordered for a bigger size and the website doesn't let me. Not sure how else to exchange.
Hello Alexa,
Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website. Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Enjoy the products! The fit, the fashion and the overall quality!
Hello Suzanne,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
Hello Erica,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
I need to return the boots I bought, they do not fit comfortably. I tried to return the product through the website and the page would not load.
Hello Rachel,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Wonderful love the items easy to use coming back again soon to get something else
Hello Melissa,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
I love the boots and coat I ordered. Super cute and great quality. Just wished shopping was more user friendly and shipping happened sooner after placing order.
Hello Michelle,
Thank you for writing a review! We appreciate your feedback on our delivery and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
When l was pick my style book l choose my correctly size but after pay the size appears very different, so my shoes are big for me.
Hello Elvira,
It is with great regret that we received your feedback regarding the item that you got. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Hi Lori,
Thank you for your wonderful feedback! We're very glad that you love the items that you purchased. We love being able to provide the products that our members seek and we really appreciate the time you spent sharing your experience. Have a great day!
Best,
Kim
It's my first time buying on this page, I asked for boots with the number 38 and I got another number, I need you to please help me and solve this discomfort, how do I return them and get the correct number
Hello Marbella,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Hi Alexis,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Tina
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Teresa,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz