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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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The boots were super uncomfortable to wear. I spent a few hours wearing them and my feet hurt. I don't think I'll ever wear them again.
The product was in really good conditions, and the service was really fast.
Hi Penelope,
Thank you so much for your awesome feedback! We are very happy that you have had a wonderful shopping experience with us. Have a great day!
Best,
Kim
As always, the transaction was perfect. Items arrived in a timely manner, was packaged very professionally, and should there be a problem in fit, etc., they make the return process wonderful. I did not have to return any of the items in this order but have returned a few items from prior orders due to size. I have purchased from Just Fab for many years and my shoe and boot collection is so fabulous.
Hello Delores,
It is our desire to keep you satisfied with our great products and services. You are our inspiration for doing our best. Thank you and remember, we value you!
Best,
Allison
I loveeee my shoes. The delivery was super fast, my order came in earlier than expected. Then, when I saw my shoes, I fall in love with the quality. Thanks JustFab
Hello Esther,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
My experience was excellent I just love the quality and the product and the size is just right you don't have to worry if you choose your shoe size if it's going to be too small or too big
Hello Jayme,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Love all the boots I purchased! The sizes are accurate! Usually it's hard to find a knee high boot for an extra wide calf but JustFab has the options for them! Very convenient! 11/10!
Hello Julie,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
Tried to return them or exchange. Never heard anything back. They were to small on my calfs. I used my desk top and tried to call and didnt get to response.
Hello Rene,
It is with great regret that we received your feedback regarding the item that you got. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
I paid an extra $15 for expedited shipping. However I received the shoes during the normal expected time, so I wasted $15 for nothing. Tried contacting the company and I get an estimate on when I'll receive my shoes because I was in a time crunch. Only heard from robots with no answers and who would hang up on me. Barely received my shoes in time for a specific event. Not a good first impression that's for sure.
Hello Emillie,
It is with great regret that we received your feedback regarding our shipping policy. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
I ordered 3 pairs of shoes, 2 for me and 1 for my son. I ordered a size 12 for my son and got sent a size 11. I called customer service whom said to bring them to a usps store to send back and that you currently do not have my sons size. This is a complete nuisance and inconvenient as I live 45 mins from a usps store. How is your mistake now my problem? Not to mention the last 6 orders the shoes are either way to big or way to small!
Hello Nichole,
It is with great regret that we received your feedback regarding the item that you got. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
If your thighs are thick enough for the calves the shoes may be too tight for your thighs. I looked like I was stuffed into my boots.
Hello Malika,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I have never had a bad experience shopping with just fab. I received my package in a timely manner, very good quality. I love them,
Thank you
Hello Cynthia,
Thank you for the great feedback about your shopping experience! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience at JustFab!
Best,
Allison
The brown tote is so cheap looking I would be embarrassed to be seen with it.
Hello Julie,
Thanks for sending your review! Your feedback about our product style and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Excited, everything I selected I received, speechless on the quality of the product I selected. Happy!
Hello Michele,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Very helpful, understandable and knowledgeable. Extremely nice!
Hello Brenda,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
I couldn't get my refund label online but customer service was so quick to provide it and make sure my request was fulfilled immediately and correctly! Thank you!
Hello Raissa,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a great day!
Best,
Lia
I called in to cancel my subscription. The representative was very professional, kind, and helpful. I developed a foot condition and can no longer wear the cute shoes I used to and no longer needed a subscription to JustFab. Great experience.
Hello Megan,
Happy to hear that your concern was taken care of! We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
Cute boots. Can be use to walk long distance, really comfortable
Hi Pamela,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Tina
I really like the boots I ordered. The only problem was that the color didn't match what I ordered. I ordered black and the color is more like charcoal gray! I kept them because I liked them but in the future I want to know that I am getting the color I asked for.
Hello Nellie,
Thanks for sending your review! Your feedback about our product style/quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Very happy with my selection. I was seriously thinking of canceling my account because the monthly requirement amount increased and its not in my budget and my closet is overflowing with shoes... They always have a nice selection to express the many facets of my styles and moods
Hi Franchon,
Thank you for sharing your feedback regarding our selection and the VIP membership! We always like to know what our members are thinking so we know where to improve. Our Member Services Team will be contacting you immediately.
Best,
Kim
One of light up shoes that I bought for my daughter has lights that are dimmer than the other. I will be returning them..
Hello Aderonke,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Evgeniya,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz