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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I ordered three pairs of loafers. All in size 7 1/2. The left foot was an eight and the right foot was 7 1/2. I had to pay for the print label. I had to go to the post office and drop off the package. It was so inconvenient!
The advertisements Grabbed my attention and I like how they fit.
Hello Darquisha,
Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one.
Best,
Lia
I had a big order of 7 boots. Had to return 4 pair as they did not fit. But the return was such a frustrating process I had to call the company with each, because their site wouldn't process for every pair I had to return! They were out of an exchange size so I I had to return for a credit instead and I also had to call for every credit I wanted to use! Their customer service rep was nice each time but their site function and their credit system really is horrible!
Hello Kayla,
Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I got the wrong size. Everything else was good. Shipping and price are great.
Hello Sarah,
Thanks for sending your review! Your feedback regarding your order is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
My package took over 2 weeks for only two items. I don't like that especially when my estimated shipping time was 7 days
Hello Tanaiya,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Boots decent quality. Quick delivery. Selection less varied than preferred—only a handful of footwear is appealing to my taste.
Hello Rachel,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
The boots I ordered could have fit two of my legs in one boot
Hello Charity,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I ordered 2 bundle deals from justfab which included a blazer and leopard print boots and the second bundle was to include a white dress, boots, and a black purse. When I looked the order up to track it, they had changed the second order to just the white dress no other items included. I was still charged the bundle price.
Hello Cierra,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I have been a meme er for years now and wow has just fab lost its appeal. The selection use to be better and now im skipping and skipping months. Thinking of just closing my account.
Hi Karina,
We truly apologize for your experience! Your feedback is important, and we would like to make things right. One of our Member Services team will get in touch with you right away.
Best,
Tina
I paid for express shipping and the system said the product would reach me by 10/26. But the product did not reach me until 10/28. I ordered the product for my daughter to wear for a Halloween party to school of course the product arrived that evening. Then I attempted to discuss the matter with customer service which was not helpful. I'm truly not happy
Hi Leena,
We truly apologize for your experience! Your feedback about the purchase is important, and we would like to make things right. One of our Member Services team will get in touch with you right away.
Best,
Tina
Too much of a hassle to send the two boots back that were low quality then the lateness was a problem as well for my first order not good I really thought this would have been a long relationship as a customer but oh well.
Hello Quai,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. We would like to discuss further our product quality. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I would love to leave a 5 star review but unfortunately I have yet to receive my order that I placed on Oct. 19,2022. It is the 3rd of Nov and they are somewhere in PA waiting for FedEx.
When I do receive them I will update my review but until that happened I'll have to leave the 2 stars.
Hi Heidi,
We truly apologize for your experience! Your feedback is important about the shipping, and we would like to make things right. One of our Member Services team will get in touch with you right away.
Best,
Tina
I picked three pairs of super cute boots. One pair is too small, but the others fit to perfection! I will return the small pair for the next size up. Purchase was simple.
Hi Gloria,
We love your wonderful review! We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Tina
The sweater was a medium and did not fit like a medium but seemed like an xtra large.
The jeans were not the correct size either and I have another pair from just fab and the same size and they are just a little tight. And the ones I ordered this time were way too large and seemed very unproportioned.
Hello Lisa,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I bought 151.00 worth of clothes, their sizing is off so they didn't fit. I wanted to return and get bigger size. They wanted me to accept $35.00 and keep the clothes. I said no. What good are clothes that are too small. I'm still fighting for a refund because they refused a return. This happened Oct 14 2022. It's now November 2nd. Don't buy from them
Hello Trudie,
Thanks for sending your review! Your feedback about our product sizing and return/exchange process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
My package was to arrive today and nothing. If nothing arrives tomorrow I am hoping customer support will help fix this
Hello Jennifer,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Ordered three pairs of shoes and sweater. One pair to small, the other two pairs to big and.the sweater was to big. I tried to exchange them, the system kept telling me to call customer service. Which I did but the number wouldn't work. Now the 30 days are.up.and I can't return them.
Hello Kelly,
Thanks for sending your review! Your feedback about our product sizing and return/exchange process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Quick and fast transaction. My order came in within a few days of purchase. I got a good deal with some pretty boots.
Hello Lacretia,
We are glad that you are satisfied with your purchase. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Allison
Love the shoes, they fit great and look amazing on! So so satisfied.
Hello Brittany,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
Ordered a pair of boots to go with my birthday dress & I was sent the incorrect shoe and the wrong size! Completely ruined my birthday weekend! This is not acceptable and I am very very disappointed in justfab!
Hello Latoya,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Donna,
We truly apologize for your experience! Your feedback about the purchase is important, and we would like to make things right. One of our Member Services team will get in touch with you right away.
Best,
Tina