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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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The shipping was excessively slow. It took almost a week after ordering for my item to even be shipped and took almost a week in shipping time. The quality of the boots I ordered was subpar to even that of major discount big box store quality. The zippers on the boots were absolute garbage. Not worth the low introductory price that I paid, let alone the retail value that JustFab claimed they were worth.
My experience purchasing my items from JustFab was excellent
Hello Claudia,
Thank you so much for sharing your feedback regarding your shopping experience. We're glad you love your purchase. We always strive to provide our member's satisfaction. Have a great day!
Best,
Allison
The agent was helpful but I had a billing issue that I was not able to resolve online myself which is why I had to call in. I liked my shoes they were as described and came very quickly!
Hello Katrina,
We are glad you are enjoying our products! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
I love shoes and the accessories.
Three or four items can round out eight to ten outfits.
Shopping for shoes is fun
Hi Liselotte,
Thank you for such a wonderful review! This motivates us to do more and you can surely expect more from us soon!
Best,
Tina
Hello Kendra,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
I found it difficult to spend my credits. I had to call 3 times before they were finally able to apply my existing credits to my purchase.
Hello Becky,
Thank you for your review. Our Member Services Team will contact you right away to address your concern about the Member Credit usage.
Best,
Renz
I've had this bag for a month and the handle's already fraying. So disappointed because I really liked this bag. I'll keep using it, but now I have to cut part of the frayed area off and hope it doesn't spread.
Hello Amanda,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I thought they were of higher quality; They are beautiful but they seem very hard
Hello Maryely,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
The boots run a slight tight so I would defiantly get a half size bigger, besides that they're comfort and stylish! I love my boots
Hello Quenna,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Still haven't received my order! Have been waiting a few weeks already!
Hello Liz,
Thank you for writing a review! We appreciate your feedback on our delivery and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I cannot wait to wear my new boots. I love everything that I purchase from Just Fab.
Hello Marilyn,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
Hello Donna,
We are glad that everything worked out for you. We here at JustFab do our best to provide great products and services to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
Best,
Allison
All 3 pairs of boots I bought were very cheap looking. The materials use were subpar. Now I understand why they priced so low
Hello Darlene,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Hi Laura,
We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Tina
Shoes are comfortable and cute! Shipping was fast and I received updates on when my product would arrive.
Hello Catelyn,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
It's been more than 1 months since I ordered. But I have not received my products yet. I am gonna drop the vip membership.
Hello Nuzhat,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
I like my boots, I can't talk about quality because I haven't used them yet, but at first glance you can see that they are made with quality material.
Hi Susana,
Thank you for the nice words that you said about the quality of the items that you purchased. We truly appreciate reviews like these that make us want to improve our products and services even more! Have a great day!
Best,
Kim
Hace muchos años soy miembro de Just Fab los zapatos son además de bonitos muy duraderos.
Hola Nivis,
Gracias por confiar en nosotros para ser su fuente de artículos de alta calidad. Valoramos sus amables expresiones de aprecio y estamos increíblemente agradecidos por hacer negocios con usted.
Mejor,
Allison
First time shopper and I'm thrilled. Hopefully I will discover other temptation that i can imbibe in. Thrilled to be a part of this community!
Hello Chris,
Thank you so much for your feedback! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Great site, quick ship and love my shoes. Highly recommended to order shoes. Current styles and great prices. There are numerous reviews about getting charged. It states it in the term and conditions that you have to skip or cancel by the 5th similar to Fabletics. I am excited to try the clothes and accessories.
Hi Natalie,
We love your wonderful review! We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Tina
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Gena,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz