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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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My first order failed to deliver one pair of booties. Customer service was very helpful and re-order the booties. Shipping info was provided. The shoes arrived and I love them!
Came on time the color is beautiful fit perfect the price is awesome!
Hi Maxine,
We love your wonderful review! We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Tina
Hi Irene,
We love your wonderful review! We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Tina
Always get comfy, durable footwear. Reliable shipping
Hello Molly,
We are glad you are enjoying our products and shipping process! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
It was a great experience. I am in a space in my life that I do not need to buy items as often as I use to.
Hello Kristan,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I could not walk at all in these booties. Apparently they were made just for looks. I want to return them and I don't know how
Hello Caryl,
We appreciate the feedback you shared regarding regarding the item that you got. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Really cute boots but all of them were too big on the ankles especially
Hello Kristina,
We appreciate the feedback you shared regarding the item that you got. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Hello Kawane,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
I never received a reminder to opt out of the month but in the end I enjoyed the shoes I picked
Hi Alison,
Thank you for such a wonderful review! This motivates us to do more and you can surely expect more from us soon!
Best,
Tina
Got my boots an one side was riped out an I returned them an still 3 weeks later I have not received them yet.
Hello Linda,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Hello Kate,
Thank you for the great feedback on the products you ordered from us! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience at JustFab!
Best,
Allison
I love the quality the colors and perfect size good price
Hello Rim,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
I'm enjoying my shoes that I bought from JustFab. The delivery time and shopping experience were also positive.
Hello Lorie,
It’s great to read your feedback about your purchase and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
Best,
Allison
Till now I haven't received anything and know tracking making ur very confusing.
Hello Janet,
It is with great regret that we received your feedback regarding the status of your purchase. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I bought the Rosamund heeled bootie in a nude color and they ended up being one of my favorite pair of booties to wear. I always received compliments when wearing them. I bought them in black and love them just as much! Worth buying!
Hello Kristen,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Allison
I placed an order to have for a work trip. But even 4 weeks later, it never shipped. And now the products are out of stock. Very annoyed by this experience.
Hello Lauren,
It is with great regret that we received your feedback regarding your purchase. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
The foot-wears and jacket were well fitted. The bags are beautiful, same as seen on the site. I love them, good quality as well
Hello Kelechi,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I keep trying to find shoes from Just Fab that will fit and every time I order they are too big or too small. That wouldn't be terrible except I've never been able to return them. It's always so difficult and I end up giving up and keeping the shoes that I can't wear.
Hello Esther,
We appreciate the feedback you shared regarding the items that you got. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Have not received package yet. Tracking says delivered?
Hello Shanaya,
We appreciate the feedback you shared regarding your purchase. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
While the shoes came at a great price, they were poor quality. The combat style boot that I got had this strange chunk of extra fabric on the inside from the lining. It was toward the front of the laces in the right side. This extra chunk of fabric was not present on the other boot. This hurt my foot so badly that the sore still has not healed. I even cut off a massive chunk of extra fabric with a utility knife and the boots are still rubbing that part of my foot because of the flaw. The other side of the same boot is fine, and so is the other shoe so It really is something to do with this particular incident but it was unfortunate. The black riding style boots have a ridiculous crease in them that will not come out and the calf area is way too large. The third pair I have not worn yet, because I'm sort of terrified to. Not going to lie, was super let down by JustFab! I still love all of the designs though, I really love the way the shoes look.
Hello Casey,
Thank you for your honest review. We appreciate the feedback you shared regarding the item that you got. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Alisha,
Happy to hear that your concern was taken care of! We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz