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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Was able to follow delivery and came on time i received tracking number when order was shipped and a text saying order was delivered even though i was not at home to received
I really love these boots! They're so cute, and the soles are really comfortable. However, the zipper is soooo tight on my calves. I could get it all the way up, but my calves were bulging over the top of the boot. The pictures didn't really make me think it would be so tight, but they definitely are.
Hello Jensen,
Thanks for sending your review! Your feedback about our sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Great, great shows. Great color. Great fit. Great look.
Hi Victoria,
We love your wonderful review! We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Tina
Love the prices of the VIP customer. I have purchased a few pairs of boots now and have been totally satisfied.
Hello Rebecca,
We are glad you are enjoying our product pricing and the VIP membership! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us
Best,
Zeth
Shoes are not true to size. I am very disappointed.
Hello Kantielle,
It is with great regret that we received your feedback regarding the item that you got. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
Buena calidad y servicio, Buena calidad y servicio, Buena calidad y servicio
Hola Karina,
Gracias por confiar en nosotros para ser su fuente de artículos de alta calidad y un gran servicio. Valoramos sus amables expresiones de aprecio y estamos increíblemente agradecidos por hacer negocios con usted.
Mejor,
Allison
Los zapatos son espectaculares yo siempre quedo muy contenta
Hola maritza,
¡Nos alegra mucho saber que está satisfecho con nuestros productos! ¡Tu reseña significa mucho para nosotros! ¡Estamos muy agradecidos por miembros como usted y esperamos que se quede con nosotros en los próximos años!
Mejor,
Zeth
Well I haven't received my boots still
Im outta money and the shoes to hey say that there was no address for me to receive the boots
If why was the paper left by post office but not the boots
Hello Jeannie,
It is with great regret that we received your feedback regarding your purchase. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
This was my first time ordering from JustFab and I was a little scared but overall I love my experience with you guys and I will continue to shop! I am interested on being an influencer for your company if you allow me!
Hello Daysia,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I love justfab 4 years strong and still have no problem with my orders. Shoes fit just right for me and my Littles!
Hello Montezia,
Thank you for the positive feedback! We are happy to know that you love our products and services! Hope to hear more from you in the future!
Best,
Allison
Very nice shoes, to wear in any occasion. Jeans, skirts and dresses. I am very happy to have my shoes now.
Hello Angie,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
Great! I've had the shoes about a year now and they're perfect. Nothing wrong at all!
Hello Tyler,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Allison
They sell cheap, ugly uncomfortable junk! I have never received anything of quality from JustFab.
Hello Cathryn,
Thanks for sending your review! Your feedback regarding our product quality and sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I'm usually a 9.5 and the boots were too big I need to exchange for a 9
Hello Kelly,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I wear a size 9, the boots I ordered were a bit snug. Hoping they will loosen up.
Hello Kim,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I received the wrong boots, now I have to go through the hassle of returning them and wait 7 days for them to send out the right ones. I am not happy.
Hello Dona,
It is with great regret that we received your feedback regarding your purchase. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I was so excited to receive these boots as I've been looking for a pair like this for a while now. When I had opened the box I was sad to see that they were already creased and looked like they were worn. Not too happy. The sizing is perfect though.
Hello Angelina,
It is with great regret that we received your feedback regarding your purchase. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
I love all the boots I purchased. So comfy and good for fall and winter.
Hello Ani,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Every time I use JustFab I end up needing to call customer support to have my payment go through. Also, when selecting an item then going back to the shopping page, I'm taken back to the top of the results. It's just inconvenient enough to make me not want to use the site anymore.
Hello Emaley,
Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website while checking out. Our Member Services team will contact you right away for further assistance.
Best,
Zeth
Shoes received are what I saw in the pictures online. Love them!
Hello Cassandra,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dianne,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the services we provide for our members. Hope to hear more from you in the future!
Best,
Allison