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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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These are so cute! So soft, warm and cozy and they came so fast!
I ordered some boots and a pair of shoes from Just Fab and I was pleased not only with the sale prices, but also with the timely deliverly, the style and the packaging of my items. You are Just Fab U Lous!
Hello Crystal,
We are glad you are enjoying our products and promos! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Hello David,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
True to size and just as cute as the pictures! Love them
Hello Elizabeth,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
The sizing between the different suppliers you use varies widely. The shoes are narrow and short whereas I have other sneakers that flop off my feet in the same size.
Hello Carla,
It is with great regret that we received your feedback regarding the items we have. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
I tried returning and exchanging parts of my order online and the site broke - not sure if this is browser specific, but in google chrome it didn't allow me to complete this myself over the course of several days I tried multiple times and finally had to call in and get a customer service rep to take care of it.
Hello Emily,
Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
The shoes I ordered were great but the black dress was terrible. Poorly made.
Hello Diana,
We appreciate the feedback you shared regarding the item that you got. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I ordered my boots on Oct. 24,2022 and they still haven't been shipped yet. I have never ordered anything that takes that long to ship. I expect the 7 days for delivery but not waiting to be shipped out from the company. So i'm still presently waiting on my boots to ship out. I will not be ordering from this company again.
Hello Bobbie,
Thank you for writing a review! We appreciate your feedback on our delivery and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Hello Anna,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
My shoes came on time and I was happy with the shoes
Hello Yvette,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
The boots were way too small and I even went up two sizes. Plus wasn't even close to the 10$ as advertised. I paid almost 30$! So I canceled my membership
Hello Tabitha,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Ur Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
My coat was not good material I sent it back, not sure if I can still get my shoes for $10 First time
Hello Charlotte,
We appreciate the feedback you shared regarding the item that you got. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I just love my boots and the experience getting them.
Hi Octavia,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Tina
The shoes measurements are not the same and I ha en been able to start the return. It gives me an er
Hello Jennifer,
We appreciate the feedback you shared regarding your purchase. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
I ordered 4 pairs of shoes and need to return 3 of them. I cannot figure out how to return them and on my confirmation email it does not give any guidance for who I can speak to.
Hello Alyssa,
Thank you for your review. Our Member Services Team will contact you right away to address your concern about the return process.
Best,
Renz
So happy & really satisfied thank you justfab! Amazing customer service & feed back as well most definitely will be buying soon!
Hi Carli,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Tina
I ordered 3 pairs of shoes, only one was comfortable. I returned the other 2
Hello Anna,
Thank you for your honest review. We appreciate the feedback you shared regarding your purchase. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
I recieved my purchase within a week and I was satisfied with how fast it came and how easy it was to purchase
Hello Ashley,
We are glad you are enjoying our products and delivery timeframe! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I'm a 35 year old mother of two and I just got three pairs of absolutely gorgeous boots! They make me feel sexy, beautiful and love myself that much more!
Hello Erika,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
I like the selection and promptness. I also like the promos. The quality not so much. This u get what u pay for.
Hi Alesia,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Tina
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Crystal,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services we provide for our members. Hope to hear more from you in the future!
Best,
Allison