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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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The footwear I have gotten from justfab so far has been comfortable and of great quality.
Hello Prisca,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide unique styles and the best quality products and services.
Best,
Mary
Llegan los productos muy rápidos y es de alta calidad
Hola Rosailen,
¡Gracias por la gran crítica! ¡Estamos encantados de que haya disfrutado de nuestros productos! ¡Nos aseguraremos de crear continuamente productos que se adapten a las necesidades de nuestros valiosos miembros como usted! ¡Qué tengas un lindo día!
Mejor,
Renz
When I bought two pair of boots at Kohls last holiday, I had no idea I was committing to a monthly card to belong to Just Fab. One year later - I find I have all the points from the fee. I am not
Satisfied at all with how this transpired.
I used these points at Just Fab on product before I closed my account. I was very satisfied with the items However, I have not information on how to return some of the items for a different size or item.
I will continue to keep my account closed as I can't afford the monthly fee.
Hello Suzan,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Amazing, comfortable. They arrived very early. I'm so excited to wear my boots
Hello Maria,
Thank you for choosing us! We appreciate your feedback. We hope that you'll enjoy your product as much as we enjoyed designing it for you and your needs.
Best,
Renz
The item was tight on me even though I sized up already
Hello Dyvona,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I have been shopping for years and now I am seeing shoes that have been offered by JustFab are being so in department stores for a lot more money
Hello Sharon,
Thank you for taking the time to share your awesome review! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Order was placed on November 9th saying it will be here by November the 17th today is November 22nd and still no order it keeps saying that it's in process and that is somewhere in Ohio oh how is just only one state away from where I live at so I don't know what the problem is but I'm very disappointed and just fab
Hello Annie,
Thank you for sharing your experience with the order you made online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
The boots are one step above being plastic! They look and feel cheap. Definitely not worth the investment.
Hello Susan,
Thank you for sharing your experience with the boots that you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I am enjoying the boots that I purchased. I have purchased several already and have not been disappointed.
Hello Diane,
Thank you for the great feedback on your purchase! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience at JustFab!
Best,
Allison
Exchanges are incorrect and returns take forever for reimbursement.
Hello Sherri,
Thank you for your review. Our Member Services Team will contact you right away to address your concerns about the exchanges.
Best,
Renz
The boots was very nice and looked beautiful my church family wanted to know where I got them from
Hello Cheryl,
JustFab, would like to thank you for patronizing our items and thank you for the opportunity to serve you. Truly, it is our pleasure. Hope to hear more from you in the future!
Best,
Mary
I love all of my shoes/ boots from here. I've never had any major issues with the merchandise here and if I've had to return anything, it's an easy process.
Hi Laura,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Tina
Whenever I'm in need of shoes and await the time for shipment - JustFab is my first option! I'm always satisfied and tell others go to Just Fab…
Hi JaMez,
Thank you so much for your awesome feedback! We truly appreciate reviews like these that make us want to improve our products and services even more! We hope you will always have a great experience with us in the future! Have a great day!
Best,
Kim
The ankle boots I order are like a size too big. I ordered 7.5 wide and it's like the shoe is 8.5. I can wear 8s but not this shoe you sent
Hello LouAnn,
Thank you for sharing your experience with the size of the shoes you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I've been a customer of just fab over the years and I've been growing more dissatisfied. I canceled my membership but sometimes reactivate to make a purchase. The variety of style isn't what it used to be and the quality of items seems to have lessened as well. Mostly disappointed with the lack of variety.
Hello Samantha,
Thank you for taking the time to leave a review. We are very sad to hear that you are not pleased with our selection. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.
Best,
Chad
I love these shoes! They are so cute. My toes are crowded and that makes them uncomfortable.
Hello Susannah,
Thank you for taking the time to leave a review and your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
Expensive…shoes are overpriced and low quality. No reminder to skip month.
Hello Rosita,
We appreciate the feedback you shared regarding our products. Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
I appreciate the credit for you products I love the boots I ordered from your company
Hello Tammy,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I got 3 pairs for $50 and they all were true to size and fit great I'll definitely be buying again
Hello Carrie,
Thank you for leaving a review. We always strive to provide the highest quality at the most reasonable price. Have a great day!
Best,
Renz
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tarri,
Thank you for the positive feedback about your shopping experience! It feels good that our members appreciate the effort that we put into making sure we provide the best products and services!
Best,
Allison