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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I was never impressed with the selection of shoes and the sizing seemed off
The dress and the boots was way too big the boots was really baggy at the top and falling off my legs
Hello Jessica,
We appreciate the feedback you shared regarding the item that you got. Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Great experience love my shoes fit perfectly. Fast delivery, updates made the experience more than we expected
Hello Celetha,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
Not comfortable or as described. I want a refund. I can't even wear these shoes
Hello Brittney,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Quality shoes at reasonable prices. I am very satisfied with my purchase, it came in good time.
Hi Rabiatu,
Thank you so much for your awesome feedback! We are very happy that you have had a wonderful shopping experience with us. Have a great day!
Best,
Kim
I have been with Jus Fab for years and I am going to cancel because it went from 39.99 to 49.99 and the product is not worth 50.
Hello Trialica,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
I love my VIP status, I've never been disappointed with items received from JUSTFAB; as a matter of fact EVERYTHING I receive I LOVE!
Hello Teresa,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
I never received my purchase. The tracking status from NOV 4 says awaiting carrier status
I was really looking forward to my boots
Hello Gesmen,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
Shipped sooner than I expected, awesome quality and very stylish!
Hello Liana,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
Both pair of boots are just what I wanted. They fit perfectly.
Hello Jacqueline,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
I still have not received my order. Was supposed to be here yesterday.
Hello Brittany,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
My purchase and experience was great. The items were as described
Hello Francesca,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
Excellent. Price and quality were very good. Been a customer for a long time and have had compliments on boots and shoes that I purchased.
Hello Barbara,
Thank you for your loyalty. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I cannot wait to wear these boots! The color is so much more shiny and bright in person! They fit great and I can see hours of dancing in these bad boys!
Hello Jaclyn,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
The price is ok but the quality is not good. I don't like it because when you see the product is really poor why I should be spend
Hello Farahnaz,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
The boots I received had creases like they we worn before
Hello Vanessa,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
The boots run so small in size i only weard ons and couldn't wear the remaining two
Hello Sherry,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I sized up from a 7 to an 8 and the fit was perfect, they fit as a size 7 in a flat boot would fit. So I def recommend sizing up, also my feet are not quite narrow lol and I have no issue with punching, my toes actually have room lol. These boots are amazing
Hi Fantasia,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Tina
I requested a size exchange on a boot and the new boot was sent to the wrong location.
Hello Susana,
Thank you for your review. Our Member Services Team will contact you right away to address your exchange order concern.
Best,
Renz
The boots and coat I ordered were very good quality and arrived early. They are both very cute! They are also warm. I need that for the winter.
Hi Kara,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Tina
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Theresa,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz