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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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My package took entirely too long to ship and there were no updates available for more than a week and one of my shoes came the wrong size. They are so big I can't even wear them.
I made a purchase on JustFab and didn't read the fine print. I didn't know that it was a monthly subscription. When they overdrew my account I cancelled the subscription and didn't care if I was able to eat the following days ahead they just gave me a credit for their site! The shoes are not of the best quality and took forever to be delivered! Don't waist your money like I did!
Hello Kimberly,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
I really like the boots that I purchased from Just Fab. They fit me perfectly, were true to size, and were everything that I expected.
Hello Shelaine,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
Hello Buzz,
Thank you for sharing your experience with the boots you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I really enjoy the shoes they are soft and fit perfectly. Everyone tells me how much they love my shoes all the time.
Hello Katerina,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
I had no problems fixing my order. I was given the right instructions.
Hello Annette,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
App REPEATEDLY won't take my CORRECT password.
Both pairs of boots' faux leather too thick; boots made my calves look fat. I'm a size 4. Returning boots.
Hello Becca,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product you ordered from us and signing in to your account. Our Member Services Team will reach out to you right away.
Best,
Allison
Great company to order from. Have placed many orders with this company to always be completely satisfied. If ever there is anything wrong, they are very responsive to correct the issue.
Hello Nora,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
Customer service was quick to my needs with a refund in regards to a quality issue. They are amazing to work with, great deals and awesome sales events. I would recommend them to everyone looking for customer apparel. Low set up fees and minimums make for a great experience.
Hello Fiona,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a great day!
Best,
Lia
I have recommended this store to dozens of people. Having used them for over a while, I have never been disappointed in the products and their customer service is excellent.
Hello Dina,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and Member Service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
Double charged me for 1 pair of boots. They charged my PayPal and my bank card.
Hello Taylor,
Thank you for sharing your experience with the charges in your account. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
Even my teenage students notice the undeniable style when I wear sneakers, lug soles or clothes from JustFab.I always get compliments!
Hello Joan,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Love the boots and shoes I get. Great prices and good customer service when things go wrong
Hello Jessica,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Hello Catherine,
Thank you for writing a review! We appreciate your feedback on our delivery and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Always get a comment on my shoes boots whatever I'm wearing on my feet great quality great prices returns are easy
Hello Nicole,
Thank you for leaving a review. We always strive to provide the highest quality at the most reasonable price. Have a great day!
Best,
Renz
This was bulls* I ordered some boots for $10 considering it was my first purchase and next thing Ik like a month later they take $49 off my account and I haven't purchased anything.
Hello Monique,
Thank you for writing a review! We value your feedback on the charges and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Both pair fit great and I love them! Thanks so much
Hello Elizabeth,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
They are a very cute boot, I would say get a size smaller because it's a little big by the ankle. Over very water proof and a comfortable hiking or outdoors shoe!
Hello Marissa,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Never received my order. And i"ve sent you guys an email. And haven't heard from anyone
Hello Nakisha,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
You stole my money no where did it say that you would be taking almost $50 dollars out of my account and now I have to cancel my card. I'm never shopping here again.
Hello Gabriella,
Thank you for taking the time to leave a review and your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kendra,
Thank you for your review. Our Member Services Team will contact you right away to address your delivery concern.
Best,
Renz