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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I love just fab boots and shoes they are good quality and last for a long time
The sneakers are already falling apart in the toe part not happy for the price they were.
Hello Mary,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
The ordering process was easy peasy and the pics showing my boots was very detailed and right on point! I love my new boots, they arrived quickly and the price was amazing. Those boots would have cost $150 any where else but, I got in on the special pricing! Loving my new boots!
Hello Christy,
Thank you for your awesome review and for sharing this with others. We want to make sure that you are getting more than what you paid for and have an experience that you will never forget when it comes to online shopping.
Best Regards,
Clark
Great company to do business with. I'm very pleased with the products that I got from them. They have very fast shipping too.
Hello Gavin,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I like the purchase just you sent me my order and it was not complete and then I get the last one boots
I didn't know that anyone does not notified to me that
Also I pair of shoes it's not like a picture so for that I give you four stars
Hello Valery,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Perfect I loved produced was very good and fast delivery and customer service was ex
Hello Cynthia,
What an awesome review! Thank you so much for the positive overall feedback! Have a wonderful shopping experience in JustFab! Hope to hear more from you in the future!
Best,
Lia
As always, the items purchased were pretty good and I was very happy with them. I noticed, however, that the flat open shoes would have been more comfortable in a size up. Unfortunately, since I don't live in the US, it was too late to make an exchange.
Hello Carol,
Thank you for taking the time to leave a review. Your feedback about your purchase is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I brought a pair of boots and a jacket. The boots fit perfect but not the most comfortable. Sadly the jacket didn't fit so it will be gifted to someone else.
Hello Maritza,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
The shipping process seemed to be a bit up in the air. I would get a notification that my package was out for delivery but by the end of the day (after I didn't receive anything) I would receive another message stating my delivery date had changed. This happened multiple times. I contacted customer service about the issue and they were kind and helpful. Once I finally received my boots I was satisfied with their quality. Very cute!
Hello Alicia,
Thank you for writing a review! We appreciate your feedback on our delivery and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Ordered 4 pair boots/booties and they all fit and look good.
Hello Amy,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
Great first experience! Good quality, easy return & happy with purchase!
Hello Michelle,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Thank you for making us happier! Good to know that you develop all the time and make service even better with each of my purchases.
Hello Myron,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I like the way they fit and so comfortable and roomy with fit perfect for most of my outfits in my daily life
Hello Tori,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
Best,
Mary
Excellent service and quality beautiful shoe designs and delivery earlier than expected
Hello Alexandra,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
The slippers were WAY more cozy/fuzzy than I expected! I love them. Also love my boots and get tons of compliments on them!
Hello Rachel,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
I ordered a size 9 the said 9but they are HUGE! And the ankle width is ridiculously huge. I don't have tiny ankles and yet i look like i have chicken legs in them. Unable to even wear. They are so cute and I wish I could wear them.
Hello Ivy,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
We picked what we wanted and got it and my daughter was extremely happy.
Hello Holly,
Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one.
Best,
Lia
I just love being ahead of the seasons. Whenever I need to change with the ever changing weather where I live, JustFab is right on time.
Hello Bambi,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Hello Karlla,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Mary
I had ordered a pair of shoes thinking they were leather or a close representative. When I received them, they actually looked plastic and very cheap. This is the first time I have been unhappy with any product I have ordered from JustFab
Hello Leigh,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sofi,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth