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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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The refund process and exchange process took so long. It seemed extremely disorganized. The service was great and once I got my clothes, I was happy!
Warm adorable shoes runs a bit small, the next size up works perfect w/thick socks
Hello Kerry,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product size. Our Member Services Team will reach out to you right away.
Best,
Allison
I ordered the Lynn Sherpa Ankle Fuzzie boots in Black Caviar in a size 10 and I got a size 8. Ended up gifting them to my mom because I couldn't understand any of the shipping instructions. But I have Autism, so maybe I'm just missing something.
Hello Skyler,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with the sizing of your boots. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Wow this experience was amazing would do it all over again.love my purchase
Hello Cotly-Marie,
Thank you for sharing your great shopping experience.! It was really a pleasure doing business with you! Hope to hear more from you in the future!
Best,
Mary
Great prices! Everything that I have ordered, I have been pleased with.
Hello Jessica,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
From the time I purchased the boots, the shipping and delivery of the boots was less than a week. I loved the box the boots came in and the boots look better than the pictures. Very sleek and cute.
Hello Tamica,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and delivery service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
Fast shipping, fit perfectly, beautiful colors and materials
Hello Krystal,
Thank you for trusting us to be your source for top-quality items and great services. We value your kind expressions of appreciation and are incredibly grateful for doing business with you.
Best,
Allison
I recently ordered but they did not let me use my 3credits I have? Plus I skipped November but they charged me 49.95 to my bank account anyway. I think I'm not getting treated fairly and I have been with just fab for years
Hello Janice,
Thank you for writing a review! We value your feedback on the charges and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Ordered my size and can't even get my foot into the boot
Hello Krystle,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Well pleased.
Professional customer services and done in a timely manner.
I bought two pair of boots the same size that I would always buy one Pair is too tight one pair is just right. This happens a lot.
Hello Vicki,
Thank you for sharing your experience with the item that you purchased. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
The quality of the shoes is awesome I'm very happy with my new boots
Hello Daniela,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Ngl the shows are cute I live them even my brother said he liked them so Ik there nice but I just hate I can't wear them to work they make my feet hurt standing for 8hrs
Hello Ashanti,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I like the boots the I get for my daughter she love it I'm very happy with the purchase I will do it again soon
Hello Zoraida,
We will always make products that serve the needs of you, your family, and your friends. Thank you for your great feedback. Have a great day!
Best,
Renz
I was totally unaware that I had to shop/purchase some thing monthly!
Hello Toni,
Thank you for taking the time to leave a review and your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
Came as seen in the picture. Lovely footwear with quality leather. I love it.
Hi Chidumebi,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Tina
Disappointed because this is the 2nd time I did not receive my order, the tracking says it was delivered but to another city and state. I think you should try another shipping company, this one is unreliable.
Hello Valonia,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
I'm a justfab girl I love shopping here and I have more then 10 pairs of shoes and there are absolutely beautiful and good quality
Hi Samiha,
Thank you for your amazing feedback! We're glad that you love the items that you purchased. It was really a pleasure doing business with you. We hope you will always have a great experience with us in the future. Have a wonderful day!
Best,
Kim
The man who helped me with customer service was great but I'm not having a great experience with just fab.
Hello Lynette,
Thank you for sharing your experience online and with our Member Services Team. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Very satisfied with my order. Will be ordering again. Boots even arrived earlier than anticipated. Thank you Justfab for that.
Hello Princess,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Diana,
Thank you for taking the time to leave a review and your feedback about our refund and exchange process is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad