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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I ordered 3 different pairs of adult boots. Fit perfect. 1 pair of kids boots. True to size.
Hello Devonna,
Thank you so much for sharing your feedback regarding your purchase. We always strive to provide our members with the best products. Have a wonderful day!
Best,
Allison
Hola Eimy,
Gracias por los excelentes comentarios sobre su experiencia de compra. ¡Lo apreciamos sinceramente y siempre nos alegra saber que nuestros miembros están contentos! ¡Qué tengas un lindo día!
Mejor,
Allison
I never received my order, when I called to check where it was I was told it was never shipped out and all they could offer me is the money back because my items were out of stock.
Hello Sanger,
Thank you for providing feedback about your experience with the delivery of your purchase! We always welcome the opportunity to improve our services. Our Member Services Team will get in touch with you right away.
Best,
Allison
Horrible bc nothing it's a good size everything run small!
Hello Valeria,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the product size. Our Member Services Team will contact you right away.
Best,
Allison
I thought the boots would look nice but I don't like the color and maybe a different color would look better. It's good quality though.
Hello Tatiana,
Thank you for sharing your experience with the items you got from us. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
Order arrived quickly and all shoes where as described. Would still like to see more shoes with med. To low heels.
Hello Clennie,
Thank you for sharing your experience with the products we have online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Always find what I'm looking for. Reasonable prices...good deals and great sales.
Hello Mary,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Returned boots for exchange and the boots still have not been sent to me
Hello Lorlee,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your exchange order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
I ordered 4 pairs of boots and booties all in size 8. The very cool short boots with Sherpa lining and trim had NO ZIPPER but did not say that in the description. So I can't get them on. I tried to give them away to 2 different friends, but neither one could get them on. So I guess I'll throw them away. The beautiful over-the-knee blue boots had a funny shape that makes the heel stick out - very noticeable in profile and the shoe part was way too big. The other two pair were "satisfactory" but not great. The reason I bought these boots was to use up a credit because 3 times this year I did not get the monthly email to buy or skip and was charged. This was not too ethical. And yes, I will probably cancel my VIP membership. This is a big disapointment.
Hello Susan,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the products you got from us and the membership. Our Member Services Team will reach out to you right away.
Best,
Allison
JustFab is the absolute worse company to purchase from. Purchase a pair of shoes and received used shoes. Call them and informed them of the issue even sent pictures the same exact day. One agent apologized for it happening but transfer to a suppose to be supervisor who lied to me made a note on my account that she was giving me 50% off my purchase but told me over the phone that she was giving a complimentary credit that would apply to my account for the mishaps. Called in a week later just for the agent to not resolve the issue but to only keep stating what the agent made a note on my account saying. Never ordering from them again..
Hello Whitney,
Thank you for sharing your experience with our Member Services Team and the item you purchased. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I'm impressed with the wide variety of styles offered on this site. I ordered 2 pairs & was pleasantly surprised that they fit perfectly, and was exactly what I wanted. I like that you have the option to save on future purchases even if I skip month to month. Customer service are also easy to work with when skipping months.
Hello Rose,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide unique styles and the best quality products and services!
Best,
Mary
I hate everything about JustFab & signing up is one of the biggest regrets of my life. I've wasted so much money on their garbage items because I forget to skip & then my debit card gets charged. Then I feel like I have to get something since I paid for it and it comes & falls apart and is just a waste but they make it neatly impossible to cancel. It's a viscious cycle
Hello Kate,
Thank you for taking the time to leave a review. We are sad to know about that you are not pleased with our products and VIP program. We are also saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I have to return both pairs because the sizes were way off normal sizes. The pumps were more like a 9.5 woman size and the quality isn't great. I also have 15 credits with you and unfortunately cannot use them. I still had to pay money.
Hello Lisa,
Thank you for taking the time to leave a review and your feedback about our products and your credits are important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
Wonderful I really loved my boots. Can't wait to wear them
Hello Markelle,
Thank you for choosing us! We appreciate your feedback. We hope that you'll enjoy your product as much as we enjoyed designing it for you and your needs.
Best,
Renz
The product hurt my feet and the width of the shoe damaged my toes.
Hello Rectelena,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Fit well and really nice pair of boots.very comfortable and I recommend to buy
Hello Haley,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
I ordered a few pairs of both athletic shoes and boots. I normally wear an 8.5. All three pair were too big. The next two pair I ordered, I got in an 8 and both pair fit really odd. I don't think I will be ordering any more.
Hello Nicki,
Thank you for sharing your experience with the shoes that you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Beautiful boots and super comfortable. I will surely continue shopping here. At a very good price
Hello Natalia,
Thank you for leaving a review. We always strive to provide the highest quality at the most reasonable price. Have a great day!
Best,
Renz
A whole lotta love I love the shoes. I love The way they fit, the way they look and how I feel Wearing them. I love The new arch design in the heels!? So smart. I love The quality of the fabrics and couldn't be happier. Thank you for always making me look and feel just fab
Hello Kara,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing our items! We hope you will always have a great experience with us in the future!
Best,
Mary
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Millie,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our boots. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad