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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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The boots were not good quality and poor fitting. I tried to cancel the membership and it hasn't happened yet. Very disappointing.
I ordered a couple of shoes with the vip membership; that I tried for the first time; unfortunately one pair that I ordered for the 7.5 size came out wrong size (9.5); I was disappointed and asked for replacement stating that I got the wrong size; they sent me again replacement that I asked for size 7; but again right foot was 6.5 and left foot as 7!
Which made me really nervous to repeat the same mistake twice!
I tried to ask for exchange or return again because I cannot wear a shoe with two different sizes!
And that option was unavailable on the website or the application!now I throwed them away and I am unsatisfied with the purchase! I lost money!
Hello Ikram,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
First, I was skeptical about the price with good quality. And I thought the shipping was long. But I still take the risk because the price is fair.
Omg! I was wrong! The quality is excellent with a very low price. The shipping is fast! I love it!
Hi Tammy,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Tina
Love it will order again and will recommend perfect size good material in love
Hello Katherin,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide unique styles and the best quality products. Hope to hear more from you in the future!
Best,
Mary
These shoes are the worst quality I've ever see. Not to mention the slow shipping time.
There's no way to wear the boots and not get blisters because of the poor craftsmanship.
I will be returning them and not using your company again. Not Recommended
Hello Shannan,
Thank you for providing feedback about your experience with the products you got from us and the shipment of your order! We always welcome the opportunity to improve our services. Our Member Services Team will get in touch with you right away.
Best,
Allison
This was my first time ordering from Justfab and I'm pretty satisfied. Good prices, quite decent quality, fast delivery and easy return through Happy Return. Will definitely purchase again!
Only thing that I was a bit disappointed in was the fact that I ordered certain shoe models same size in different colors and the sizing was not consistent.
Hello Shaneida,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
As with everything I purchased on just fab it was a breeze and I think they were here in less than 3 days
Hello Taffi,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Mary
Both the service and the shoe quality are excellent. But the auto billing system is disturbing. Hopefully, you will take care of this.
Hello Shudeepta,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the charge. Our Member Services Team will reach out to you right away.
Best,
Allison
Cute shoes, great prices, but a pair of boots I received was missing the top grommet, just wasn't there.
Hello Tracy,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Everything came on time and true to size
I would recommend to all women.
Hello Margaret,
Thank you for the positive feedback about your shopping experience! It feels good that our members appreciate the effort that we put into making sure we provide the best products and services!
Best,
Allison
I've made purchases from JustFab for a long time. I love every pair of shoes and boots that I've purchased. Quality! Can't beat the prices.
Hello Vicky,
Thank you for trusting us to be your source for top-quality items at an affordable price. We value your kind expressions of appreciation and are incredibly grateful for doing business with you.
Best,
Allison
As a single mom of teens, it's hard to spend money on myself but letting my monthly credits accumulate ensures that I get a few new items 2-3 times a year.
I also have big calves and have only had success with just fab in getting cute boots that fit. I'm always getting compliments on my purchases and it's a huge confidence booster. Thank you JustFab!
Hello Brenna,
Thank you for the kind words that you've said about JustFab! We are always inspired by giving you high-quality products at an affordable price because of your trust and love for us. Have a nice day!
Best,
Mary
I want my boots or refund I emailed you about address was wrong and I never received a reply or my order
Hello Sarah,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Good experience with company just quality of product is going down hill
Hello Danyel,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Website made it easy to find stuff, in addition to I love my boots.
Hello Shannon,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the most seamless shopping experience possible. Have a great day!
Best,
Renz
The boots arrived and I wore them to work (I am a teacher who is on their feet all day) - I have owned these boots for a little over a month and already there are parts of the boots that are demonstrating less than stellar results.
Hello Kristin,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Both pairs of boots really fit well and look fabulous
Hello Halima,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
My order never came after a month of waiting. I had called customer service and they told me to continue to wait because it's measured by business days. I advised the proper time has been allowed and was just told to wait
Hello Darricka,
Thank you for sharing your experience with the order you made online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
My order was marked as undeliverable. The company is still yet to reach out to me and notify me of the next steps to take. My order just says just says return started. Well I dont want to return the shoes I never even received I would like you to send me my order! It is very frustrating.
Hello Maggie,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I Love my Boots! They fit great! They were delivered on time! And they cute as Hell!
Hello Miss,
We are glad that you are satisfied with the items you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Allison
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Charles,
Thanks for sending your review! Your feedback about our product quality and sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth