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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I love the way they fit and they look so good on. I will be buying more soon. Happy customer
I only ordered from JustFab because they continuously don't send me reminder emails to skip the month so I get charged. And I've tried to cancel my entire account twice and it's still active and charging me. Anywho, this order I ordered shoes x4 and two of them came too big and the other pair were too skinny. I tried to exchange the one pair for the wide size and it was a final sale when it never told me that when I bought it. The other two I would of like to exchange and get a smaller size, yet those two were both final sales as well. Now I'm stuck with 3 pairs of shoes that don't fit me. I'm used to it with your guys site. Nothings changed.
Hello Sarah,
Thanks for sending your review! Your feedback about our returns and exchanges is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
The shoes I ordered fit great and arrived in a timely manner.
Hello Bonnie,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
I love my new boots! They're comfy and looks nice.
Hi Silkia,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Tina
The boots were extremely uncomfortable. No insole cushion at all. Hard as a rock. Can only where for 15 minutes at a time. A complete waste of money.
Hello Sara,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your boots. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Very happy with the selection
Looking forward to purchasing more boots
Hi Regina,
We appreciate your wonderful review! It's great to know that you love the variety of styles that we have made available to you. You can surely expect more soon!
Best,
Tina
I was ok with the products, I wasn't expecting much for the money that I pay, but I have charge $50 to my card and I don't buy anything. Then I receive a credit for the same amount to buy some more products but I don't wanna buy nothing I just want my money back to my card. I buy because the prince and I have charge more and no products
Hello Tania,
Thank you for taking the time to leave a review and your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
I would have kept but the boots went up in price one day after I ordered and the price couldn't be adjusted. So I am sending back.
Hello Jenifer,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your boots. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Since trying JustFab again I have been overwhelmingly disappointed. The boots I received look like brown rubber. I was afraid to order another shoe after that, so I decided to use my credit for a weekender bag instead for an upcoming trip. It's been "on its way" for 3 weeks in my tracking info. In the meantime I received a piece of damaged shipping label in a plastic bag from my mail carrier saying the item was received damaged and was rejected. It was barely large enough for me to identify the sender. When I called JF, there was a language barrier and the woman was argumentative. She kept repeating "it's on the way" instead of listening to me that I had received a damaged noted from the post office. She kept saying the email I received was wrong. I don't think she ever understood it was a physical label and not a notification that I received. I even asked if they could mail a replacement so I'd have it in time for my trip. I honestly have never been more disappointed in a product or customer service.
Hello Shana,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with our products and Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
How do you join and what are the rules. They were not clear to me.
Hi Judy,
We truly apologize for your experience! Your feedback about the subscription is important, and we would like to make things right. One of our Member Services team will get in touch with you right away.
Best,
Tina
Description of the boot on your site was inaccurate. Specifically the calf circumference. When I needed to return, I would have to pay to ship them back. Not acceptable when the mistake was yours.
Hello Shawna,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your boots. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I ordered my boots 2 weeks ago and still don't have them and still do t have an estimate as to when they will be here. Contact for help and get told system is down and try again later.
Hello Dawn,
Thank you for your review. Our Member Services Team will contact you right away to address your delivery concern.
Best,
Renz
Quick and easy order of snowboots. I love them more than I thought I would! Fast delivery
Hi Tiffany,
We love your wonderful review! We always want to make your shopping experience as easy as possible and it is a goal met for us knowing that you are satisfied!
Best,
Tina
I recently ordered three items. Two pairs of pants and one top. And I ordered the same size for all three. What I received was a whole other world of different sizes. Yes, they are all MARKED as the same size. But they are far from it.
One pair of pants fits well. Yay!
The top/bodysuit is too big. Like gaping big. Falling off of me too big.
And the other pair of pants? About 3/4 of the size of the first. WAY TOO SMALL. I can't even get them up over my hips.
I would not recommend
Hello Tracy,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I love the shoes and they were true to size will purchase from again. :)
Hi Shani’ya,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Tina
Love the material,colors on clothes and shoes,perfect fit.
Hi Jennifer,
We love your wonderful review! We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Tina
I found the clothes to not be of high quality, but it was ok while the membership was $39.99. Once the membership became $50/month, I made sure to use all my credits and cancel. The increase in membership cost was the reason why I don't want to do business with JustFab any longer, given that the quality, selection of merchandise and shipping time did not improve.
Hello Joana,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
I used to be such a fan of JF because I loved shopping for shoes and I had to rarely be concerned about availability in my size. However, now I find myself getting ready to cancel my membership because the shoes sometimes takes a month to arrive, which can be a big issue when you have time constraints. I often find myself on other sites because I KNOW they will deliver quicker. I'm not quite sure if the membership is worth keeping at this point.
Hello Latoya,
Thank you for your review. Our Member Services Team will contact you right away to address your delivery concern.
Best,
Renz
Everyone along the way was fabulous. The boots fit well and arrived fast.
Hi Michelle,
We love your wonderful review! We always want to make your shopping experience as easy as possible and it is a goal met for us knowing that you are satisfied!
Best,
Tina
I like the boots. I did not know you would have to buy or go into an account monthly to skip the month or be charged 49.99. Otherwise ide give a five. I don't understand why or what you receive if you forget to sign in and skip the month and you get charged,what you are supposed to receive? I guess the only deal you get is the first pair of boots for 9.99.
Hello Karla,
Thank you for taking the time to leave a review. Your feedback about our promos and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Gwen,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Tina