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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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This company was going to charge me a 49$ fee every month. I bought a pair of boots, horrible. I told them that they better not touch my account.
THE MEMBERSHIP IS A BIT HIGH, NOW IS EVEN HIGHER.
PRODUCTS ARE NOT SO GOOD, QUALITY IS LOW FOR THE PRICE, LEAVING A DECEPTION TASTE MAKE NOT TO BUY EVERY MONTH
Hello Rosamaria,
Thank you for sharing your experience with our products and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Experience was okay, I purchased 2 pairs of boots and they fit my feet perfectly but are super tight on my leg but I just deal with it because there is no great middle ground if I order wide Calf they are huge if I order normal not wide they are tight so it is what it is. Not satisfied not unsatisfied
Hello Misty,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
JustFab is easy to work with. They are quick to respond to questions and there is no hassle if you need to make a return or exchange.
Hello Helen,
Thank you for writing a review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
When you order on things online you don't know if you're going to exactly get what you ordered and I exactly got what I ordered and the material was good material I got a pair of jeans and I fit really good and the delivery time was really quick
Hello Rickey,
Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!
Best,
Renz
My experiences with Just Fab have all been wonderful.
Hello Suzannah,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I am obssesed with this site,every here and there I get a little crazy and do a shopping spree I love how they have my size,and a variety of styles.
Hello Patricia,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Placed the order and I received the product in just a few days! The boots are great and very comfortable. Can't wait to order another pair
Hello Gill,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
I've ordered from this website numerous times. I've never had an issue. And if something doesn't fit, the return process has always been relatively easy for me.
Hello Erica,
Such a fantastic review! Thank you so much for the overall favorable comments! Enjoy yourself when shopping in JustFab! Have a pleasant day!
Best,
Lia
Están super cómodas y la calidad está muy bien y quedan con cualquier jeans o vestido
Hola alexis,
¡Gracias por la gran crítica! ¡Estamos encantados de que haya disfrutado de nuestros productos! ¡Nos aseguraremos de crear continuamente productos que se adapten a las necesidades de nuestros valiosos miembros como usted! ¡Qué tengas un lindo día!
Mejor,
Renz
Return//Exchange was a simple process. Drop off locally and had my shoes within 2 days.
Hello Corinne,
Thank you for writing a review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
It's been a month and i never received my package. When I go to look up the tracking info it says "awaiting carrier pickup". I've called several times but still no help.
Hello Randi,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Just Fab has always sold the most stylish footwear - I am always pleased with their customer service.
Hello Frances,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I like the boots very much they are a gift to my granddaughter that loves high heeled shoes and she is only 11 years old.
Hello Melissa,
We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.
Best,
Lia
Love their shoe selection. Site super easy to navigate. VIP perks rock.
Hi Brandi,
We love your wonderful review! We always want to make sure that the website is as friendly as possible to make your shopping experience easy. It’s a goal met for us knowing that you are satisfied!
Best,
Tina
I've been shopping at JustFab for years, I love the shoes they are always the correct size and consistently good quality. I have shoes that have lasted for years, love these shoes.
Hello Nichol,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
It easy to shop but when the products arrived they were very bad quality.
Hello Krystal,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with the quality of our products. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Always good. I have been a member of JustFab for years the customer service is always good the delivery time is always good I'm overall pleased
Hello Stefanie,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Quick and easy. Being obsessed with shoes and boots, I have fun looking for new styles all the time. I just need more room to display them all. Thank you!
Hello Cynthia,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
I always wanted shoes in this style and I love them. I should have went down a half size because they run a little big.
Hello Erica,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Beverly,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz