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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Easy and best way to buy shoes. Great prices and for the most part the fit is always great
Received my 3 pair of shoes in 4 days! True to size and inexpensive!
Hello Dajanae,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
This site has a lot of merchandise to choose from. But BEWARE, if you don't purchase or remember to "Skip" a month you will be charged and receive nothing in return but a store credit. I attempted to cancel, but apparently did not do it right because I was STILL charged. I removed all my credit cards and they charged my Paypal account!
Hello Cathy,
Thank you for taking the time to leave a review and your feedback about our VIP program is important to us. We are saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Bought 4 house slippers. 3 did not fit and was structured like it was a regular shoe instead of something comfortable to wear in the house. The one I kept ended up shedding all over the house...while purchase... fail
Hello Michelle,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Excellent material and true size it fits very comfortable.
Hello Carolina,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I've had no difficulty with shipping, returning, or the quality of the shoes. They're all very cute and good for work or going out!
Hello Brooke,
We appreciate you making a purchase with us. Your service expectations will always be met to the best of our ability. Have a fantastic day!
Best,
Lia
I have been a JF VIP for years now and at the beginning I loved the styles and the quality. But my last few purchases have been disappointing because the quality just feels cheap and the size was too tight. I've returned a few pairs because they were very uncomfortable and no support. I have been contemplating canceling my membership because I really don't like the styles, comfortability, or quality. But I haven't because I was holding out hope that it would get better and because I have so much credit that I will lose because of the membership.
Hello Athena,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I was put as a VIP member without knowing it. I read the small print and it mentioned that I would be charged every month even without ordering anything. Sneaky business!
Hello Denise,
Thank you for sharing your experience with our product and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I am quite satisfied with the quality of products and the length of time it took for me to receive them. They came earlier than expected.
Hello Sasha,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Fast shipping, good quality shoes for the price! Look forward to purchasing more.
Hello Shae,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
Hello Julianne,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
I ordered items on November 12 was told they would be delivered on the 21. The 21st comes and goes. I checked the next day to find out they have arrived in Florida from Georgia. They are supposed to be sent to NC so how are they still going south?
Hello Lexi,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Products are horrible I have no way to return them and they will never be worn I want a full refund
Hello Sharon,
Thank you for sharing your experience with our products. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I had accumulated 5 member credits, I hadn't gotten new boots in awhile so I decided to do some shopping… As I'm reviewing my order before I check out I realize I had 2 pairs of the same boots in my cart and I was using 4 credits so as I deleted a pair it went down to using 3 credits. But after looking at my account after wards that credit never went back to my account. When I called to explain what had happened the lady was very rude… if my total was 150 that is 3 credits… So I now am just out 50 dollars THAT I PUT IN MY ACCOUNT? I'm so furious I will probably NEVER buy from here again… I've been a member for a long time like almost 10 years! And I never want to deal with this company again!
Hello Renee,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with our credit system and Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I love them! Perfect fit, perfect color, just perfect! You guys never disappoint me! Thank you
Hello Jean,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. Enjoy your day!
Best,
Lia
When placing my first order, I was asked to create an account, unaware it charges each $49.95/month. Usually when ordering online, you can keep track of your order by entering your email and creating a password. I did not intend on spending that much every month, and I was forced to create an "account", which will be charged monthly. I purchased some shoes for under $20, and they were very uncomfortable so I won't be wearing them anymore. Upon seeing a $50 charge on my credit card to Just Fab, I called customer service to ask about the charge, and they said they would give me 3 months no charge with $50 credit. I was caught off guard and confused why I'd have $50 credit (because that's what I was calling to get refunded). That is fraud! Many people might not have seen the charge on their credit card. I also googled it, and I'm not the only one who was tricked into creating an account when placing an order.
Hello Michelle,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
I didn't like how the boots I bought turned out so I returned them and when they returned my money they discounted the shipping.
Hello Olga,
Thank you for sharing your experience with the item that you returned. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
My boot came with a long black mark on it that I couldn't get off. And I didn't want to exchange it only to have to pay for a box + print the label. They should get down with boxless exchanges.
Hello Paige,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
The shoe didn't look anything like the picture and it is way too big. Fits like a size 10. I'm not impressed and I can't even wear it.
Hello Namunji,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I am really enjoying JustFab! I've ordered quite a few things from this website and they always come in a timely manner and look great in person. The booties I just ordered are my absolute favorite so far. They fit true to size and the pointed toe and rubber sole are comfy and chic.
Hello Victoria,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Gladys,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia