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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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The process is really simple and they have pretty good shoes
When I needed to replace them the girl was nice and helpful and I'm excited to get my boots
Hello Alice,
Thank you for writing a review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
Excellent experience. I don't know what else to say. Hope this meets the 50 characters required.
Hello Alice,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Boots were so wide in the calf area I couldn't wear them. Boot material was horrible. Gave boots to charity.
Hello Tampatha,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
There is no consistency in purchasing shoe sizes. I'm between a 7 and 7.5 and consistently the 7.5 don't fit in a shoe (too small) but the 8's are too big. The prices are ridiculous for something I haven't tried on.
Hello Barbara,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Hello Laura,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
Easy ordering and received my boots very quickly! They gave me a delivery date and it was accurate!
Hello Maureen,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Shoe fits well. I got a size 7 so it's a little snugg but I like the fit better that way. Goes with lots of outfits
Hello Jessica,
We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.
Best,
Lia
Not to pleasing. I am in the process of removing myself from this company because of the no so good deals and available assistance.
Hello Tyeasha,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this, and our Member Services team will be contacting you right away to assist you.
Best,
Zeth
My order was delivered but a pair of shoes was missing. I tried to contact JustFab about the missing item but was disconnected immediately upon stating the delivery was made but the package did not include all the ordered items
Hello Jess,
Thank you for sharing your experience with the shoes that you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
It was my first experience. I ordered a pair of shoes, I was told for $11, but then they added very expensive shipping. I was further informed that somehow I became a member of a VIP club for $50 a month. It's been over 2 weeks now and I still haven't received my order.
Hello Kristina,
Thank you for taking the time to leave a review and your feedback about your order and our VIP program is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
Nunca me llego el pedido, recibia puros correos diciendo que mi direccion no estaba completa, pero si estaba. Y nunca llego
Hola Adriana,
Tu opinión es importante para nosotros! Estamos comprometidos a brindarle una gran experiencia. Nuestro equipo de Servicios para miembros se pondrá en contacto contigo en breve para ayudarte con el pedido que no recibiste.
Mejor,
Dean
I always love my purchases from JustFab and get lots of compliments when I where the clothes, shoes and carry the purses. I have been a longtime customer and am a loyalist!
Hello Holly,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
I ordered all size 9 1/2 and got all size 9. None of the shoes fit.
Hello Judy,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Fast shipping. Great price. Good quality. Will definitely purchase again.
Hello Cameal,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
I like the option to skip a month. Ordering and receiving the shipments runs smoothly.
Hello Sarah,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I loved what I bought. Delivery time, price and quality are perfect.
Hello Gerardo,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
The size was much bigger than what I ordered. The quality of the boot was questionable as well
Hello Yasha,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I love to shop at justfab, reasonable prices and love the quality of clothes and shoes
Hello Marlene,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
It was a fun shopping for a new handbag. I found what I wanted while browsing new styles and colors.
Hello Freedom,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. Enjoy your day!
Best,
Lia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kim,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz