From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
Love the quality of everything I've purchased! I'd love to see more booties that zip on the side, to make putting on easier!
Excellent customer service, and very comparable prices of shoes and clothes. I felt very welcomed when it came to making a purchase, and I also recieved my order in less time than I thought.
Hello Marsha,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
When I gained weight, I didn't know that my feet were going to go up in size & width.
I didn't have any shoes for church or going anywhere nice, so thank you so much for all my shoes I ordered (9), fit perfectly!
God Bless You All!
Hello LaVonzelle,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
Driver said the package was delivered to the front of an apartment building on the outside of the building and the package could not be found. Because of insufficient responsibility of a driver that doesn't know their job description or responsibility to the client waiting for the delivery paid for.
Hello Irene,
We appreciate your feedback and your thoughts about your experience with JustFab! Your feedback about our shipping process and delivery timeframe is important for us to know as this will help us to provide great service to our VIP members like you. We would like to go deeper into your concern so we'd know how we could further assist you.
I have checked the status of your recent Order ID: 1286516175 and your tracking says that the package was fully delivered by LaserShip on 02/01/2023 at 11:08 am (left at the front door). Here's the link to your tracking info: https://t.lasership.com/Track/1LSCY72001FGYLN.
Please check your front porch, side door, back porch, garage area, bushes, and mailbox to make sure it’s not hiding or jammed. Or ask your neighbors if they may have received it for you. There are also occasions in which an order may be delivered 2-3 business days after being marked as 'Delivered'. If your package still hasn’t turned up after the 3rd day, please let me know and I'll be glad to further assist you.
Orders are processed within 0-2 business days (weekends not included) from our warehouse for fulfilling and packaging. If your order is sent via standard shipping, orders usually arrive within 6-14 business days, and rush shipments will take 2-3 business days after it ships. You can also check on the status of your order online for future reference. Just log in to your account online, and click on 'Order History' under the Account tab. Select the order number and check on the status of your shipping. You may also utilize our Facebook- Messenger to check the status of your purchase.
Let me know if you have any other questions or if I can further assist in any way.
Best,
Zeth
Always on time thank you.have not had any problems
Hello Lisa,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
My experiences with you have been great, but the shoes are too big, but I love them.
Hello Arnetta,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
My order arrived so fast. I was impressed. All the shoes were as described.
Hello Lisa,
We are glad you are enjoying our products and shipping process! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
I've been with Just Fab so long I've never had a bad experience. Easy returns, good customer service. Love Love
Hello Michelle,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you. We sincerely hope that all of your future transactions with us will be wonderful. Happy shopping!
Best,
Lia
I love these shoes! They are a bit loose, but with thicker socks, they fit great and I love the look! It has been raining non-stop here and I don't have to worry about drenched shoes.
Hello Vicki,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I would like to discontinue my account but I am not able to locate this on the website
Hello Rhonda,
Thank you for your feedback. Our Member Services Team will contact you right away to address your cancelation concern.
Best,
Renz
Had been looking for some cute black boots that were not too short, not too tall and had to be comfortable! JustFab had exactly what I was looking for! Great service and kind operator that I worked with about my account settings. I LOVE JustFab!
Hello Kellie,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
You need to put the money back you took off my husband's car because you had to pull that crap I can no longer buy anything from just fab on his car I talked to you about it before never take money out of his account unless I order something but you do it you did it two days after I ordered a pair of boots just to get that money now I want you to send it back into his account makes it look like I knew about it and I didn't now put the money back on his account because I'm not buying anything and if you have a problem with that have your supervisor call me my phone number is *******007 and if if not then I'll go down and talk to you it's game department thank you have a nice day
Hello Tina,
We value the comments you made about the transaction you have. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
The items were carefully packaged. Everything fitted just fine. And free shipping!
Hello Resty,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
Some have fit me too small, others too big. Their measurement for the width of high boots wasn't correct and the didn't fit me around my leg. Then they didn't want to exchange! Very lame. Oher thing, i got some sneakers with beads decoration l now its falling off, just after a few times of wearing. I contacted customer service, they promised a discount in my next purchase, and when i tried, there was nothing … seems they only try to apeace you
Hello Yun,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. We would also like to discuss further our return and exchange policy. Our Member Services team will email you right away to assist you further.
Best,
Zeth
The last 2 shoes POs came way bigger than the size I ordered and could wear them.
Also a blouse size XL came as M, I had to give everything away and therefore I wont order anymore from just fab.
Hello Olga,
We value the comments you made about the item that you got. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Return process is long and complexed- things could be more simple
Hello Eliza,
Thanks for sending your review! Your feedback about our product sizing and return/exchange process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I love that I can do just about everything I want/need on my own without having to contact customer support. Mainly I think about the returns process. It's very easy and quick so I really appreciate that since buying shoes online can be hard.
Hello Megan,
We are glad you are enjoying our products and return process! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
Every purchase has been well priced, arrived on time and exactly what i was looking for!
Hello Jennifer,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
Nice items - no complaints, ordering was easy and delivery was on time.
Hello Claire,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
The leather leggings I ordered smelled bad and were not true to size
Hello Daniela,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Vanessa,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz