From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
I was able to take advantage of a fantastic sale and I got multiple quality items for a great price. I ordered easily from the website, and the items came very quickly in spite of high volume orders. I love everything I received, and can't wait to wear the beautiful clothes and shoes I purchased. Thank you, Just Fab! This customer is very satisfied.
I really like my shoes and the price was just right also.
Hello Desiree,
We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.
Best,
Lia
Very easy return of my shoes/boots. Just took them to the fedEx drop off center and I was done!
Hello JoAnn,
Thank you for the great feedback regarding our return policy! Rest assured that we will continue providing the best service for members like you. We hope you will always have a nice experience with us. Have a great day!
Best,
Lia
The deliver laserShip they lost my package I trying to communicate with the company they don't give any answers.
Hello Eve,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Not a big enough selection. To hard to find where to 'skip the month'
Hello Denise,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our selection and skip-the-month feature. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
The adress i attach in the page just fab, doesnt work, i put the adress and the delivery doesnt come in, i was waiting all day for the package and no ones comes
Hello Mara,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Everything I ordered was top quality and very stylish! I love Just Fab!
Hello Holly,
Thank you so much for loving our brand! We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I didn't realize when I sacrificed ordering a normal-width leg for a wide calf width for one of my pairs of boots (as a normal calf was out of stock). Making them a bit larger but that's my own fault for settling for the second option. Lesson learned, and I will just have to tie them tight and tuck the laces into my boots. However regardless I love the quality of these boots, and they feel so comfy! I have yet to get the bundles, but the bundle options are exceptional. I truly enjoy being a VIP, especially never having to leave the house to shop. Shipping is speedy, and packed well. I have been weiry of the membership in the past because it seemed to good to be true. However it is not the case, very great service, and I love the personalized curation lists. Great choices, prices, quality and value. Thank you JustFab! I will be continuing to remain a memeber for as long as you exist!
Hello Briana,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with the fit of our boots. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
The size of the boot is find but I don't know whose leg they thought it was going to fit around, maybe a child's. I'm not even able to wear these boots and that's exactly why I canceled my membership.
Hello Patricia,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Nice job JustFab for introducing happy returns. I was very happy to use it. Easy as pie.
Hello Nadege,
Thank you for the great feedback on our return process! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience here at JustFab.
Best,
Mary
I wish I could give less than a 1 star review. I don't even know how long I have been a member but EVERY TIME I order, I am LUCKY if 1 out of 10 pairs fit and they could be all the same size! So disappointed that I have spent money on JustFab shoes.
Hello Brittany,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Most of JustFab's clothes are synthetic. There are a few items made of 100% cotton.
Hello Robert,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Shoes perfect Feels great and able to walk long times in these.
Hello Avery,
We are glad you are enjoying our products! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Wonderful and fast shipping, I love all my boots & other shoes from your stores, again thanks happy customer
Hello Liza,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Mary
Arrived faster than I thought. Good quality I went a size up and I'm glad I did!
Hello Salena,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
I love all my boots! Super comfy and warm in this cold Tennessee weather.
Hello Ashley,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
UNFORTUNATELY I ORDERED THE WRONG SIZE, THEY MADE EXCHANGING THEM FOR THE CORRECT SIZE SO EASY AND I DID NOT HAVE TO WAIT LONG
Hello Diane,
Thank you for writing a review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
I've been buying shoes, sandals and boots from JustFab for years and I love the quality, price and sales! I really love the unique styles and amazing sales and they usually arrive in under a week. This is my got to for shoes and boots. I love them!
Hello Dana,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I purchased three pairs of schools with two credits. Two pairs of shoes were on sale. I think I got my money's worth.
Hello Mayra,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
Just asked for assistance with purchasing items and was definitely treated well
Hello Beverley,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jackie,
Thank you for taking the time to share your awesome review! We hope you'll like your purchase and please feel free to give feedback once you receive it. Have a fabulous day!
Best regards,
Chad