From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
My experience as always was very easy and exciting to order.
I can never have enough boots and at this price why not get all the colors. I had gotten so many compliments in my red ones but they are cute comfortable so I ordered others thanks for great deal and cute styles
Los zapatos de buena calidad y muy bueno el precio lo recomiendo
Hello Danysbet,
We are glad you are enjoying our products and delivery timeframe! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Perfect fit boots and tennis shoes! Great colors and styles.
Hello Carolyn,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
I have not received a reminder email a few times and they charge you since you didn't opt out of a purchase that month. I have since added a reminder the first of each month to opt out
Hello Charlotte,
It is with great regret that we received your feedback regarding our email reminders. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
The shoes are extremely cute, however they're too large and I can't find a way to shrink them. I will most likely return them and buy it in a smaller size.
Hello Aniyah,
We appreciate the feedback you shared regarding the sizes of our products. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I never received the package. I have been incontact with the delivery company and have not had a responce. I was very dissapointed.
Hello Patricia,
It is with great regret that we received your feedback regarding your purchase. You should only receive the greatest services. Our Member Services Team will get in touch with you immediately to help you.
Best,
Lia
I got a bunch of boots and booties on sale and was THRILLED with the price. After two months with my rising boots though, the sole started peeling from the toes! After two months? I was surprised. The flats I bought are adorable and good quality.
Hello Gina,
Thanks a lot for the great feedback! JustFab promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
Best,
Mary
The service and delivery were great, all came super quick but I did not expect the shoes to be so cheaply made and cheap looking, I have fur boots and the fur already started coming off and the other boots (thigh high) I got that have the pocket in them are so flimsy and just cheap looking. Very disappointed with how they looked.
Hello Ariel,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I have been with just fab for 3years and I love all my shoes I've order
Hello Marsena,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
I heard about JustFab from my daughter. She asked for shoes for Christmas so I ordered them from JustFab. They came quick and my daughter loves them. I can't believe how inexpensive they are. Very cute shoes and my daughter is pleased.
Hello Melanie,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Wonderful! Great Service no problem with anything ……………………………. :): ) :): ) :): ) :): ) :): ) :): )
Hello Lorraine,
Such a fantastic review! Thank you so much for the overall favorable comments! You should only receive the greatest services. Enjoy yourself when shopping in JustFab! Have a pleasant day!
Best,
Lia
The boots I picked arrived and not only do they like the picture, but they're so comfy. I say they look like the picture because there is nothing like ordering boots and you get them and they're not what you ordered. Pricing is amazing and delivery was fast. Will definitely be keeping!
Hello Mikalai,
It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Mary
Products well made and great prices! Two of the shoes I recently purchased didn't fit, but the exchange process was so quick and easy! I cannot wait to receive the replacmemts!
Hello Christine,
Thank you for taking the time to share your awesome review! We hope you'll like your replacements and please feel free to give feedback once you receive them. Have a fabulous day!
Best regards,
Chad
I absolutely love the shoes that I purchased I just wish they had more nice shoes in a wider size..
Hello Shaterria,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Received in no time. Absolutely beautiful winter boots.
Hello Rosemary,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Mary
I ordered a few pairs of shoes. Got them, tried them on but did not really like the fit. I will keep them, but probably will not wear the sneakers because they are so bulky and heavy. Not what I expected
Hello Darcy,
We are sorry to learn that the item you got did not meet your expectations. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
Shoe is way too big, and be they're out of the smaller size. I really wanted the shoes
Hello Kimberly,
We are sorry to learn that the item you got did not meet your expectations. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
Great and nice, quick navigation throughout the app itself. Easy to find what I wanted.
Hello La Tonya,
We are glad you are enjoying our products and the app! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I wear size 11 normally but these felt like 10's if possible would you consider sending a 12 to see if that would me?
Hello Ais,
We regretfully note that we received your feedback regarding the fit of our item. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Nichole,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad