About the Business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
I really enjoy shopping with Just Fab. The site is easy to navigate. And the offers with purchases I like as well. The site filters make it easy to quickly find my sizes and the clothes I want.
I ordered two pairs of essential winter footwear which are for, well, farm work so they get messy, these two pairs of boots came at a reasonable speed and with an even more reasonable price tag. The boots are so reasonably priced I have purchased them for everyone who comes here regularly to help with chores. Everyone is pleased.
Hello Mary,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
I've wanted to try justbad for some time now and finally did it! Well I received the wrong size sweater jacket ordered a M received XXL and it took a long time for my order to arrive. Now, I don't even want to try the right. Returning for a refund.
Hello Esmeralda,
We are sorry to learn that the item you got did not meet your expectations. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
Had not ordered in a while got back on the site and fell in love with several pair of boots and had to have them also purchased some for my mother and she love each and every pair
Hello Loretta,
We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.
Best,
Lia
I am between sizes and nothing is ever consistent. But this return process is amazing! I kept four items and returned three. Just went online and got a QR code to my email. Took it to staples and Tada! Not even 30 minutes later I got my credit back to use this month! So excited to be able to keep trying new things until the perfect fit finds me.
Hello Leah,
Awesome! Thank you for the feedbackWe're so glad that everything worked out for you. We here at JustFab, we always do our best to provide the best service, unique style nd quality products! Have a great day!
Best,
Mary
My experience with the JustFab representative was good except for explanation why I did not receive the Essence magazine subscription. Checked my mail and email to no avail did not receive
Hello Gale,
Thank you for sharing your experience with our items and your free magazine subscription. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Cute with style. Reduced price of $15 was too good to be true, plus they are comfortable.
Hello Irma,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
I was looking forward to my order but haven't received it yet! I was hoping to get it before my Las Vegas trip that's coming up in 2 days. But too late now I won't be able to wear them for my trip!
Hello Jane,
We are sorry to hear that you did not receive your order yet. You should only receive the greatest services. Our Member Services Team will get in touch with you immediately to help you.
Best,
Lia
Navigating the site is super easy. Checkout goes smoothly and products arrive within a good time frame.
Hello Janice,
What an awesome review! Thank you so much for the positive overall feedback! You should only receive the greatest services. Have a wonderful shopping experience in JustFab! Hope to hear more from you in the future!
Best,
Lia
Shoes were exactly as advertised and arrived early!
Hello Jane,
JustFab would like to thank you for patronizing our items and thank you for the opportunity to serve you. We hope that you are satisfied with our services, unique styles and good quality at an affordable price.
Best,
Mary
Always a delight. Bought clothes for a trip. Loved them.
Hello Genevieve,
We are glad you are enjoying our products! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
This bag was perfect! I had a similar tote from here from YEARS. That one finally died and I've been trying to find a replacement. This bag is exactly what I was looking for. I use it as a work bag to hold my smaller purse, lunch bag, umbrella, rain jacket, and any other random things I toss it there. It is great quality and very sturdy!
Hello Taylor,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
I am so amazed at the quality of shoes and boots! Anyone who compliments my boots I recommend Just Fab to them. I'm so glad I did this
Hello Deirdre,
Your love and support as one of our members are highly appreciated. Giving you, excellent service is always a pleasure. We guarantee 100% satisfaction on all products and services you purchase from us. Thank you!
Best,
Mary
Exchange and return was an easy process. The rep was knowledgeable and quick to help. Thank you!
Hello Kali-Quinn,
We are glad you are enjoying our returns and exchange process! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
I received my sweater with the stitching coming apart at the neck...I contacted Justfab they were really nice and quick I returned my sweater so I could get a replacement and my replacement came super fast... they are awesome
Hello Christina,
Thanks a lot for the feedback. Justfab promises to provide unique styles for you as well as outstanding member service. Thank you and we are always happy to serve you.
Best,
Mary
The site is easy to navigate and I appreciate that.
Hello Norma,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and website! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
Loved the shoes fit perfect glad i read review before and sized down. Order arrived very quickly!
Hello Morris,
We are glad you are enjoying our products and delivery timeframe! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!
Best,
Zeth
I ordered a nice pair of booties and they fit just right! They also came in time for my birthday as well!
Hello Tanisha,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
After waiting a month from the first "has shipped" email, I called them to find out where the package was. I was told that I returned the package which I never saw. When I told her that it never arrived, she said it was returned by FedEx, and that my items were no longer available. Upon further check, she said one was available. After another several minutes on hold, she said there was one more item available. Two of the four original items would be reshipped. What a bad way to do business. The items I had ordered were boots that had been substantially marked down which I cannot ever get again. Thanks for nothing...I really mean that!
Hello Sandra,
We regretfully note that we received your feedback regarding your purchase. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
Powerhold leggings definitely do the job however at least in my experience then then to roll down at the very top if you're doing intense exercise - especially a lot of ab work
Hello Nadia,
Thank you for sharing your experience with the leggings you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Crystal,
Thank you so much for the review. We appreciate the feedback you shared about the website and are happy that you are having a great experience. We hope you will always have a great experience with us in the future!
Best,
Lia