About the Business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
The shoes always are comfortable and affordable!
The delivery is always on time and never late.
Hello Micheline,
It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Mary
I have been a "member for over 10 years. If one is not vigilant you used to lose $39 now $49 at the end of the month. It always gives me a bad feeling about an otherwise good company.
Hello Vanessa,
Thank you for taking the time to leave a review and your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
Very good service and package delivered before time
Hello Sarah,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your awesome experience! We aim to provide the best service to every member!
Best regards,
Chad
My shoes were received with extreme damage and clearly showed a lack of consideration from the company and shipper. Very disappointed and not likely to purchase again.
Hello Dionne,
We are sorry to hear that you were not satisfied with the item that you got. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
I bought 2 boots
Sewing not clear side of them constringe in the cut
Totaly not bad
Hello Mansoureh,
We are sorry to learn that the item you got did not meet your expectations. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
I recently returned to JustFab and I'm happy that I did. I bought a beautiful caramel colored backpack that is perfect for my needs. The style, color and size is exactly what I wanted and… you can't beat the price!
Hello Hope,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
I bought from JustFab 2 times and both were very user friendly, great selections and prices. I recommend JustFab to all my friends.
Hello Pablo,
We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
Best,
Mary
Wears super b on the foot, the size is perfect, it has quality, I was on the vip account, so it super compensated, my size in Brazil ranged from 37 to 39, here it is between 8 to 9 and I ordered size 9 and it was just right, comfortable... super loved it! I recommend!
Hello Grazielle,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Love the boots, however, they run big.
Guess I can just wear big socks lol.
Hello Hilda,
We appreciate the feedback you shared regarding the size of our products. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Attractive store; most products have been good quality; occasional product quality issues
Also mixed up my shipping for holiday shopping
Hello Risa,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products and shipping service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Great Great my order came in as it said it would be in love my boots
Hello Annette,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Mary
High quality, fast delivery and I've never been disappointed.
Hello Sarah,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!
Best,
Lia
I have enjoyed my time and experience with Just Fab
Hello Shay,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! Hope to hear more from you in the future!
Best,
Mary
I bought a white boots and I'm in love with them, they're cute and comfy.
Hello Maritza,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
Just Fab is just a Great Company! I Love all there products.especially there shoes and boots!
Hello Sophronia,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!
Best,
Lia
I love these boots! I'm still trying to find the perfect socks to wear with them.
Hello Della,
We're glad you enjoy our unique styles! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Pants were great. Boots were not as wide as I'd hoped.
Hello Sue,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
4 pairs fit and will work for my wardrobe. 2 pairs didn't fit and were returned.
Hello Elizabeth,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
All the shoes were true to size. They look elegant.
Hello Tracy-Ann,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tamela,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia