About the Business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
I love the shoes. They were affordable and look good.
My order arrived and looked like photo. I had to exchange one item. Received the new item quickly.
Hello Vickie,
We are glad you are enjoying our products and the return/exchange process! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
My wonderful shoes arrived on time, and when I say on time I mean that without them I would failed driving test, there are so comfortable and came earlier than expected with the better presentation I have seen.
Hello Carmen,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!
Best,
Lia
First time I've experienced not receiving what I needed on time. Uncertain of the delay but I was not able wear the outfit due to me not receiving it on time.
Hello Crystal,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I love their leggings. They are warm fit great and hug in the right places.
Hello Samantha,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
What I wanted (color and size) was in stock and I know that I normally don't have to return because they won't fit when I order my size. I also never have to get a size up like I do in the stores.
Hello Sarah,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I love JustFab. They have a great selection of styles and the quality of their clothes and shoes is impressive. Their website is easy to use. I often find something that is trendy or universal which I love. They have great promotions throughout the year at each season which makes it easy to get my closet ready. I have contacted their customer service and I have never had an issue. They are always willing to help resolve any issue I have had.
Hello Gloria,
Thank you so much for loving our brand! We are glad you are enjoying our products and promos! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
I can always find what I want on Just Fab. I just have to remember to take action before the 5th of the month.
Hello Danielle,
We are glad you are enjoying our products! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
The boots were received & tried on.
Not sure if the 'cut' of the boot was the problem, but realized that they were clearly not for me.
Hello Lavonda,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with our boots. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I didn't like the packaging. They didn't even give a box which makes the shoe a bit misshaped. Otherwise the shoe looks similar to the photo.
Hello Sara,
Thanks for sending your review! Your feedback about our product quality and packaging is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I'm always satisfied with my purchase. Everything always fits everything is always as described.
Hello Suzane,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
The quality of products were great. Items were just like the photos on JustFab site. I would suggest on the shoes you have more options on 3in heels due to the fact older woman rarely wear 4 and 5in heels. I think you would get more sales if you offered that length. Also...give more color on all items. Sometimes the color options don't pop. Just the same black tan white etc.
Hello Vanessa,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
They had what I needed at a great price and I love my purchases. Thank you.
Hello Florence,
We're glad that you are loving your purchase! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Easy to find what I wanted. They fit perfectly. I was notified when they shipped. They arrived in pristine condition. I couldn't ask for a more perfect purchasing experience.
Hello Deborah,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
7 out 8 shoes don't fit my feet properly. Cut into shins if full footwear, cut into toes if sandals.
Hello Teresa,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Experience was great. From choosing, setting up,etc. Also it didn't take long for it to arrive.
Hello Dorothy,
We appreciate you making a purchase with us. Your service expectations will always be met to the best of our ability. We look forward to hearing from you in the future! Have a fantastic day!
Best,
Lia
I only received one of my orders and I didn't want a refund just a replacement of the item
Hello Vunzunnaca,
We value the comments you made about your purchase. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
I am very pleased with the offer and service in general. It was very easy, good price, beautiful designs and fast deliveried with alert email first. Perfect experience and hope to repit!
Hello Yaima,
We are glad you are enjoying our products and promos! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!
Best,
Zeth
Perfect fit height and color the quality is way more than I expected
Hello Brad,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
Excellent. I'm glad. The items fit perfectly. I think the look is great overall and the design is complimented.
Hello LeChan,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Divane,
It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Mary