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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Paul was very concerned with puppies illness and directed me signs to watch for and things I could do. Great experience and was first time user.
Learning the terminology to know what and how to relate what is needed is very helpful. This site has helped me a great deal. Thank you so much!
The tech helped me identify the problem quickly. I need a power supply to solve the issue, so it will take most of the day to see if it works.
Robert was very kind and helpful. He also asked a lot of questions so I could actually find out what was wrong with the water leak and where it originated.
Thank you again for this service!
The veterinarian, Dr. John, responded immediately and was very thorough. He matched my level of concern and provided real answers. I will definitely use this service again.
After contacting, then they responded quickly looked up all the medications as well as the weight of the dog and said it would not be fatal. What would impair his energy then followed up a few hours later and was available if needed.
Nao conseguia entrar em contato com o consulado. Pesquisando enco trei a doutora q respondeu as questoes. Pelo q fiquei grata de encontrar um canal. Obrigada
The experience was excellent and very helpful and quickly resolved through the chat option and the call a few minutes later from the technician. The technician pinpointed the problem quickly and helped me resolve it quickly.
I had an inquiry about a very serious legal matter. One of the clearest answers online led me to this app and it changed my life. The app itself does just as it advertised. User friendly. No ads. It's not over priced. It's clear communication. After downloading I got to ask my question to an attorney who answered everything politely and with concern. I got quick replies and follow ups. I was not over prodded with personal info and the way he explained I could understand. The information was factual. It was the first relief I have had in a long time. Sometimes it's all you need, just an answer. Perfect experience thank you.
The experience was solid, but I think the person responding was multitasking and thus the info I requested took quite a while to be sent to me.
I am being evicted and the scheduled date for the civil service lawyer to come is "After 5pm on February 11th," so in other words, be out of there by 8:30am Feb. 12th (Friday morning) I was just sort of googling what my chances of him not coming tomorrow and me having the rest of the weekend to find moving help. I answered some questions on just answer, paid 5 bucks and a lawyer called me within 5 minutes to advise me. He was very personable, empathetic, and knowledgeable. He also made his info available in case I had other questions and needed to reach back out to him specifically. I really wish I came across this before going to court bc they would have prepared me and probaby even asked the mediator info via speaker phone.
My panasonic cordless phone was not working completely. When calling out, the person on the other end couldn't hear me. The JustAnswer person, Chris, offered an immediate solution that worked. He understood the issue and had the solution, and this is most helpful.
Jullie dienst luistert en zoekt een oplossing binnen de mogelijkheden die we als mens hebben.
Jullie geven raad, ok ja, soms duurt het wat voordat jullie reageren, maar iets op zoeken heeft nu eenmaal zijn tijd nodig. En het is nog steeds zo, met twee mensen ben je sterker en heb je meteen een breder denk veld en grotere slaag kans op succes. Nu in dat geval hier bots ik tegen een muur van onwil vanuit tik tok, zo voel ik het toch, eerder een reactie van " los je probleem zelf op " en juist dat gevoel heb ik bij jullie heel zeker niet. Ik heb nu al de ervaring mogen hebben om drie verschillende mensen te horen - lezen en eerlijk, allen heel gedienstig en rustig. Dus ja dank, mijn probleem is nog niet opgelost, maar de aanhouder wint.
Had same problem last year which brought about warnings and error messages and didn't slow me to file my return on line.
So I'm planning for 2025 and came to "Just Answer" and got the solution to the issue.
Austin was extremely helpful and knowledgeable. Able to bring up error code and what part I would need to fix issue and where to get it. Thank you Austin!
The lady I was first connected was very nice and polite. The technician was very knowledgeable. He walked me through the steps I needed to do. He was very patient.
Had a problem with a brand new motor that was bad from the factory. I was correct in all my assumptions but due to the fact that I'm NOT an expert I was second guessing myself. I needed that expert opinion to be able to return the motor with confidence that "It wasn't me".
I had a laptop just quit with a black screen. I used the chat feature and after some time both I and the tech decided that the laptop was not going to turn on. I'm satisfied that it was not a problem that could be fixed.
I have a newer foster pup who possibly got into some eucalyptus so I was concerned about that since she had thrown up this evening. The vet went over time frames, symptoms to watch for. She basically put my mind at ease that she should be fine. Still need to keep an eye on her, but now I will not be up all night worrying about it since she has passed the general danger zone timeframe.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
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