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JustAnswerReviews 12,213

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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Texas
2 reviews
0 helpful votes
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I love just answer.
August 26, 2025

I received information that helps me proceed to a successful outcome. I wish i could hire the attorney.

Date of experience: August 16, 2025
Indiana
1 review
0 helpful votes
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They where exceptional friendly a d talked to you could instant them.

Date of experience: August 16, 2025
New York
1 review
0 helpful votes
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First time caller. Was impressed with the initial intake. There was prompt follow up with the vet, calling to give suggestions on what to do now and what other symptoms to out look for.

Date of experience: August 16, 2025
Missouri
1 review
0 helpful votes
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Expert Robert was amazing.
August 26, 2025

Our ex0ert Robert was AMAZING! Very patient and knowledgeable. He took time out of his day to find the answers for us. We couldn't be any happier. We lost power to our outlets and had no idea where our circuit box was. We now know where it is, and we have total power again. Many Thanks to Robert.

Date of experience: August 16, 2025
Ohio
1 review
0 helpful votes
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I couldn't reach my vet till Monday. I needed an answer now because my dog had stopped eating, became very lethargic & sleepy. I was able to get an answer on what to do now rather than waiting till Monday.

Date of experience: August 16, 2025
California
1 review
0 helpful votes
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Very satisfied with the experience i had with Rei. He was very professional and took his time helping me out. I'm not very good with computers and he was very helpful.

Date of experience: August 16, 2025
Minnesota
1 review
0 helpful votes
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Sjogrens Syndrome and Parkinson's.
August 26, 2025

Very helpful and I'm so happy I found JustAnswer. I will keep it in mind for future questions!

Date of experience: August 16, 2025
Florida
1 review
0 helpful votes
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Door lock issue
August 26, 2025

Charles very patiently walked me through troubleshooting and my problem was solved

Date of experience: August 16, 2025
New Mexico
1 review
0 helpful votes
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Exceptionally Honest@
August 26, 2025

My Lawyer: Dan" was very professional and upfront in answering my many questions and I really did appreciate that! No sugar coating > Just plain real and it was exactly what I needed to hear! Thank you.

Date of experience: August 16, 2025
California
1 review
0 helpful votes
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Great quick help.
August 26, 2025

Our dog 🐶 ate a naproxen liquid capsule. We were able to solve the issue with the instructions given and didn't need to go to the emergency vet. My only complaint was that signing up/in and getting the app felt slow when I was dealing with g with an emergency.

Date of experience: August 16, 2025
Idaho
1 review
0 helpful votes
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So helpful for quick advice
August 26, 2025

Couldn't find an in person vet available today to see a bunny I'm petsitting. Her owner wasn't too worried but I was stressed since the issue happened on my watch and I'm not extremely familiar with rabbits. The vet looked at my photos and gave great advice, eased my worries, told me what to look out for and how to care for the bunny. Probably ended up saving me money on a vet visit as well unless things progress, but at least I'm more sure about when I might need to bring her in!

Date of experience: August 16, 2025
Sweden
1 review
0 helpful votes
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Accidental sign up, But service good
August 26, 2025

It was good! Very fast response time. Courteous service. But somehow I accidentally signed up for Just Answer and that was not my intention.

Date of experience: August 16, 2025
Tennessee
1 review
0 helpful votes
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Polite and to the point
August 26, 2025

Wonderfully and enlihjtening was patient with my shenanigans and still got me the correct answers! 8

Date of experience: August 16, 2025
Pennsylvania
1 review
0 helpful votes
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It was a good experience. I have a rare model Subaru and had searched YouTube, Google, and Chat GPD with no success. JustAnswer provided the answers I was looking for.

Date of experience: August 16, 2025
Texas
1 review
0 helpful votes
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Unable to activate cards
August 26, 2025

He helped as much as he could considering the circumstances.

Date of experience: August 16, 2025
California
2 reviews
0 helpful votes
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Erin was most helpful telling me what I can use immediately since they are under 2 lbs each. I can purchase it at longs drugstore near me until they are older to see a vet.

Date of experience: August 16, 2025
Wyoming
1 review
0 helpful votes
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Saved
August 26, 2025

Lots help explain a lot details really appreciated especially telling to try using bearing grease on springs

Date of experience: August 16, 2025
Georgia
1 review
0 helpful votes
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Foster puppy and my Dog "issue"
August 26, 2025

She was awesome! I f I ever have any other issues, shes my go to for sure!

Date of experience: August 16, 2025
California
1 review
0 helpful votes
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Relieved
August 26, 2025

My 3 year old lab ate a bag of chocolate chips, flour tortillas, and popcorn.(someone forgot to close the gate) A return call from a vet was so very helpful!

Date of experience: August 16, 2025
GB
1 review
0 helpful votes
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Thank you for the advise
August 26, 2025

I am a very slow typist on my keyboard, but it all went very well. The advise I was given, I will use tommorrow to try to solve the issue.

Date of experience: August 16, 2025