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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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I received information that helps me proceed to a successful outcome. I wish i could hire the attorney.
They where exceptional friendly a d talked to you could instant them.
First time caller. Was impressed with the initial intake. There was prompt follow up with the vet, calling to give suggestions on what to do now and what other symptoms to out look for.
Our ex0ert Robert was AMAZING! Very patient and knowledgeable. He took time out of his day to find the answers for us. We couldn't be any happier. We lost power to our outlets and had no idea where our circuit box was. We now know where it is, and we have total power again. Many Thanks to Robert.
I couldn't reach my vet till Monday. I needed an answer now because my dog had stopped eating, became very lethargic & sleepy. I was able to get an answer on what to do now rather than waiting till Monday.
Very satisfied with the experience i had with Rei. He was very professional and took his time helping me out. I'm not very good with computers and he was very helpful.
Very helpful and I'm so happy I found JustAnswer. I will keep it in mind for future questions!
Charles very patiently walked me through troubleshooting and my problem was solved
My Lawyer: Dan" was very professional and upfront in answering my many questions and I really did appreciate that! No sugar coating > Just plain real and it was exactly what I needed to hear! Thank you.
Our dog š¶ ate a naproxen liquid capsule. We were able to solve the issue with the instructions given and didn't need to go to the emergency vet. My only complaint was that signing up/in and getting the app felt slow when I was dealing with g with an emergency.
Couldn't find an in person vet available today to see a bunny I'm petsitting. Her owner wasn't too worried but I was stressed since the issue happened on my watch and I'm not extremely familiar with rabbits. The vet looked at my photos and gave great advice, eased my worries, told me what to look out for and how to care for the bunny. Probably ended up saving me money on a vet visit as well unless things progress, but at least I'm more sure about when I might need to bring her in!
It was good! Very fast response time. Courteous service. But somehow I accidentally signed up for Just Answer and that was not my intention.
Wonderfully and enlihjtening was patient with my shenanigans and still got me the correct answers! 8
It was a good experience. I have a rare model Subaru and had searched YouTube, Google, and Chat GPD with no success. JustAnswer provided the answers I was looking for.
He helped as much as he could considering the circumstances.
Erin was most helpful telling me what I can use immediately since they are under 2 lbs each. I can purchase it at longs drugstore near me until they are older to see a vet.
She was awesome! I f I ever have any other issues, shes my go to for sure!
My 3 year old lab ate a bag of chocolate chips, flour tortillas, and popcorn.(someone forgot to close the gate) A return call from a vet was so very helpful!
I am a very slow typist on my keyboard, but it all went very well. The advise I was given, I will use tommorrow to try to solve the issue.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real ā I even withdrew a small amount at first ā then one day my account was āunder reviewā and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought Iād ever see again. If youāve been scammed, donāt give up ā there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Answer: Hi Mary, You can cancel form the My Account page if you are logged into your account. If you are having trouble finding the option or navigating the site. Just give our Customer Care team a call at 1-800-509-5721 or send us a note at support@justanswer.com Regards, JustAnswer Customer Care