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JustAnswerReviews 11,529

4.4

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


justanswer.com
Founded in 2003
+384
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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,633
This company responds to reviews on average within 1 day
Wisconsin
2 reviews
8 helpful votes
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Beware
June 18, 2015

I used this company for a question on a antique piece I had, the site said you have a 7 day free trial, but they charge you 33.00 to sign in, plus another 5.00, then you have to pay the antique person another fee, it was 13.00. I didn't get a good answer and when I called about the 38.00 in fees, they said the 7 day free is for 1 more question. What a rip off. Beware of this service.

Date of experience: June 18, 2015
Australia
1 review
2 helpful votes
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Not able to log on, temporary password not working, I have paid my $28 after putting forward my question and not getting another passwood to get into this site. What the!
Fortunately I paid with paypal and will now cancel. BE CAREFUL!

Date of experience: June 16, 2015
Texas
1 review
12 helpful votes
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This outfit is a scam. I had a problem with my camera. They were listed under Nikon, but I was k=led to believe a tech would answer me shortly. $ 4.00 to initial the contact and $ 15.
There after for a indication of the problem. After I gave them my credit card info, I got connected to a Lawyer page and the followup page was a $ 60. Charge.
THESE ARE SCAMMERS. DO NOT TRUST THIS OUTFIT!

Date of experience: June 6, 2015
Texas
1 review
9 helpful votes
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I wish I had looked at this review site before signing up with them.

I needed to fix my air conditioner. Looking at some of the conversations of previous users of justnswer.com published in various forums make it sound really good.So I went to their web site. "Ask your question" is how it begins. I did not realize this but the answer comes from the automated computer, not a person. The response asks you to self assess the difficulty of your question and if it is emergency or not. I replied "non-emergency and simple". The response tells you that there will be a charge of $16, "$5 good faith deposit now and $11 after you are satisfied". You pay then they tell you that "you will get 10 minutes for the $16 and will be charged additional money if it goes over that time". I had already paid so had no choice, there is no option of saying no at this point. Almost immediately "allheatman" responds saying "Hello, how may I help you". So, I write out my question. Then I am waiting, and waiting and awaiting. Waiting for the person to respond. 30 minutes later, I was still waiting to even get an acknowledgement from him that he was even there or he was reading my question. I was getting tired of the process. So I wrote "forget it, I am cancelling my consult request, consider me a dissatisfied customer". Then I get a reply "I have referred your question to another technician". What a joke.

In spite of the fact that their rules said that I will be charged only if I am satisfied. However they had already charged me the entire $16.

After I emailed to their customer service, they were very prompt to refund the money though.

I think the web site should tell before taking any money that you will be getting just 10 minutes. One definitely cannot fix an AC in 10 minutes, not even trouble shoot it.

Date of experience: June 4, 2015
Utah
1 review
10 helpful votes
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Stay away, has a question about my dryer, they wanted me to sign up for a monthly subscription, or pay $28 for one answer, with a "money back guarantee" the answer was bull crap and slow in coming. I used Pay Pal and was able to dispute the charge and get a refund. This site is not worth the trouble.

Date of experience: June 3, 2015
France
6 reviews
17 helpful votes
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I had a misfortune of asking a question? What a mistake? They charge before you get a reply - Thats a first! So Before I even received a reply I contacted them and cancelled. They acknowledged this ( I have a reply acknowledging this fact). Then I saw 2 charges one they charged already before a reply! And refund which has lost some value in conversion. And then guess what happens? They help themselves and charged again? So do not pass your credit card to these cons on the internet who take advantage people like us who need help and advise. They take advantage of the situation and furthermore make unauthorised charges. I hope you listen to this advice.

Date of experience: May 27, 2015
Colorado
1 review
5 helpful votes
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Marty from just answers helped me out a heck of bunch. He wanted to know that the emulator worked. Let him know joe says it did and Thanks again. My girlfriend says I/m brilliant to get that e320 wagon going. Everything works for first time ever. Worth the bucks to ask Marty.

Date of experience: May 10, 2015
NL
1 review
8 helpful votes
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In my opinion Justanswer does not give you any value; I have used the German pool of experts only; the professionalism of their experts is more than questionable. It seems that they delay the answers and lack basic knowledge. I cannot recommend Justanswer.com. The 30-Day Full Satisfaction guaranty and promise is just an empty shell.

Date of experience: May 9, 2015
AE
1 review
1 helpful vote
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I overhal cat c18 enginewhen i install camshaft and tight sealin plate 3 bolts of cam cam is stuck and dosnt move. When i loos 3 bolts of sealing plat thtats hold camshaft cam move freely by hand. What cause.

Date of experience: May 4, 2015
Florida
1 review
14 helpful votes
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This is a rip off!
April 30, 2015

How can I stop charges to my credit card that I did not authorize? This outfit sucks and I have been charged $134 for nothing,, I want this to stop NOW!

Date of experience: April 30, 2015
GB
1 review
8 helpful votes
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Asked a pretty simple question for a modern mechanic. Had no answer fro over 24 hours then asked for refund. Then got free upgrade to PRIORITY another 24 hours past still no answer. Asked the same question on a free bmw forum got the answer i needed in 20 minutes. Annoying thing is the wouldve been fixed two days earlier without using this dis-service

Date of experience: April 26, 2015
South Carolina
2 reviews
9 helpful votes
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Charged my credit card $44 for helping solve a coding problem in a website. They gave me no answer - I still have the coding problem and I'm out $39. (They kindly refunded my $5 deposit.)
Their customer service is dreadful - they defend the company and you're outta luck. I called 3 times and was on hold until I was disconnected. However, after finally getting through the 4th time with a customer service person, I was able to get a full refund. (whew!) But you have to go through an awful lot of work for this.

Date of experience: April 21, 2015
Texas
1 review
10 helpful votes
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They stink!
April 21, 2015

Tried to get my Harley Davidson fixed. They charged my card but never help me. I tried the second time ( Im stupid) No help, but sent me a survey about there service

Date of experience: April 21, 2015
New York
1 review
8 helpful votes
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Avoid
April 14, 2015

This service puts you in touch with an expert in some field, from plumbing to law, in which you need help. I used it once with a question about an electrical problem; the guy accurately diagnosed the problem and told me what to do, it was fine. The second time, though--a plumbing question, the dishwasher wasn't draining properly--I got instructions that I couldn't follow. I ended up looking for an answer on Google, which sent me to a Youtube video, which suggested I was lucky I hadn't gotten very far--there were basic things I hadn't been told, including how to avoid electrocuting myself. When I complained, JustAnswers really didn't apologize or take the problem seriously, though they did refund their fee. I won't use them again.

Date of experience: April 14, 2015
Maryland
2 reviews
5 helpful votes
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I purchased a french door built in refrigerator (model KBF 042FTX02) from KitchenAide six years ago. The motherboard is malfunctioning and KitchenAide has no replacement parts to remedy this, as the factory was destroyed during the tsunami in Japan.The only option they will give me is to buy a new one! This company will not back up a 6 year old product. Consider this when buying appliances.

Date of experience: March 30, 2015
JustAnswer S. — JustAnswer Rep
over a year old

Hello Amanda,

We're sorry to hear that you're unhappy with the product that you ordered from KitchenAid. It appears that you may have posted a review on JustAnswer by mistake as we do not sell or distribute KitchenAid appliances.

If you need to reach KitchenAid the number for Major Appliance support appears to be 1-800-422-1230.

Let me know if you need any further assistance.

Virginia
1 review
9 helpful votes
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Yes they completed the task and fixed the problem. That wasn't my issue. What they did was quote me a price of $31 and charged me $50 instead. Each time a charge came up I would specifically ask is this part of the $31 or an additional charge and both times he said no it is part of the $31. Big surprise when I checked.

Date of experience: March 14, 2015
New York
1 review
12 helpful votes
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I have used this service twice, once voluntary and the other not. The first time I called to get an answer to what, I thought, was a pretty common question. Quickly I found I already knew more about the question and possible solution than my "expert" did. I, after spending too long just trying to get him to focus I threw in the towel and said 'thanks but no thanks.' Of course I asked for my deposit back but 'surprisingly' never received it. I knew than that these were just a bunch of hacked together out of job has beens who could never be expected to know more about a solution than I did before I called. The second time I was tricked into calling them because their web listing made it look like they were the hired guns for a particular product. When I had to spell the name of the service I was calling about I looked at the URL closer and realized who I called. Slam went the receiver and my pain was over, mercifully. The bottom line is do not call them, ever. You would be better waiting for divine inspiration for your answer than calling these bums. It may be a good idea gone horribly bad or just a bad idea dreamed up by someone in a heroin induced mind bending sleep. Look very closely at any URL that promises you expert help and if you see their name, run, don't walk, away from the listing.

Date of experience: March 12, 2015
Kansas
2 reviews
24 helpful votes
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JustAnsswer is a scam
January 30, 2015

JustAnsswer is a scam. They admit to wrongfully withholding funds from my expert account. I am filing a class action against them on behalf of experts and users. Contact me at *******@gmail.com if you are interested in being a class rep.

Date of experience: January 30, 2015
Massachusetts
2 reviews
16 helpful votes
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These people are crooks
January 24, 2015

These people are crooks. Great at taking your money. I never got any answer. American Express' fraud detection shut down my credit card just for dealing with them. Spoke to an obnoxious service rep and never got my deposit back.

Date of experience: January 24, 2015
Pennsylvania
1 review
11 helpful votes
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JustAnswer used to be great website to get answers to questions. However, it's become a nightmare given their misrepresentation and website design. They, by design, misrepresent and channel users/customers into becoming "subscription" customers - customers whom they charge a monthly fee to use the website.

First, although the Terms of Service agreement states a customer can ask "unlimited questions" - that is completely false. A customer is limited to asking just a few questions per month or they are charged a larger monthly subscription fee or terminated.

Second, the website is totally misleading and fraudulent. They are now in violation of state laws concerning medical and legal advice that is given over the website. They try to push "additional services" which is a violation of law in their approach. It's just a matter of time until a state's Attorney General pursues a class action against JustAnswer/eAnswer.

Date of experience: January 14, 2015