JustAnswerReviews 11,532

I visited this site by doing a internet search and I'm so HAPPY I found it. I had questions concerning myself and my puppy. Both doctors I was directed to answered my questions very satisfactory, while they also were caring and understanding. I would definitely recommend this site to family and friends. I bookmark the site in my favorite so I will have it, just in case I have more health issue concerns and want knowledgeable, caring answers fast. While being home, at my convenience or no matter what time it is day or night. I wish I would have known about this site long before now. I honestly wish it would be as easy to talk to my personal doctors, as it was to the doctors I connected to on this site! :o)

I get nervous when needing to call out a washing machine repairman. So I decided to do it myself. The cost was stated up front and the expert got back to me very fast so that I could make the necessary repair, which ended up to be easy after being told what to do. Also, the expert stated things in a simple, uncomplicated way so there was no guessing. I would call again. But I don't want a long term contract with them. Just pay as you go.

The JustAnswer website is unfortunately not a complete picture of how they operate or customer satisfaction. On their site there are 396 customer reviews, all positive. However, outside their website I have found over 400 reviews that are negative. They do NOT post any negative reviews. Also, their claims of not billling until 100% satisfied are NOT true. They bill when you submit a question and they are VERY reticent to refund. I never saw an answer to my question and my DISCOVER Card was it with two charges totalling $61. Also, be careful about what is "represented" on their website. In my instance they used the KUBOTA logo and name and also claimed that I could "ask a KUBOTA technician". Obviously, this was not the case at all. Their system is VERY slick but ends up being VERY misleading. I personally will avoid using them ever again.

Your Question: I cannot seem to find anything on how much your service costs.
Pay what you want? What does that mean? Subscription prices, where is this information located
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You are now chatting with Samantha L. - Customer Service
15:16Samantha L.: Hello and welcome to JustAnswer.com! How can I help you?
15:16Randy Kozoris: I cannot seem to find anything on how much your service costs.
Pay what you want? What does that mean? Subscription prices, where is this information located
15:16Samantha L.: Thank you for your patience. Unfortunately, I was not able to find an account using the information you provided. Do you have another email address your account could be associated with?
15:17Randy Kozoris: I don't have an account, I am researching your service
15:17Samantha L.: Hello and welcome to JustAnswer.com! How can I help you?
15:18Randy Kozoris: I don't have an account, I am researching your service
15:19Randy Kozoris: Is there anyone out there?
15:21Randy Kozoris: I think I have my answer, there is no service here, why so vague in pricing?

I used my credit card to ask a simple question about my mobile phone to Just Answer. I have been charged $54 per month since! I have emailed this company I even phoned and left a message. I have tried to follow the prompts to cancel the payments but am blocked even though I have signed on. After seeking external legal advice and have contacted the bank I have been advised that the only successful way to stop these illegal transactions being withdrawn each month from my account is to cancel my credit card! How appalling is that!

I'm surprised to see all these really negative reviews. I contacted JustAnswer after trying to make an appointment with a local dermatologist and not finding anyone to get in with for two weeks. My question was pretty simple, and a good photo showed most of what needed to be relayed. My question to the JustAnswer dermatologist was answered professionally and thoroughly, about 1 hour after I asked it. I had a continuing conversation with this dermatologist that lasted over the course of a week, with lots of great advice. I am a nurse practitioner and know that the advice given was sound. Admittedly, they do seem to charge you before your question is answered, so I am not sure about the claim that you only pay once you are satisfied. But I was satisfied, so I am happy to have paid what I did pay. I recommend the service with caution though, because clearly others didn't have the positive experience that I had!

I signed up for get the answer or don't pay... I paid and never got the answer. I got request after request to take picture of the part, then take a picture of it taken out of the product, etc etc.
I had someone else fix it and get me the right parts.
Then, I not only paid, but kept getting their email advertisements. When I would go to the bottom and hit unsubscribe me... you only go to their web site to offer yet another question for a fee.
I had to write for my refund, which was denied because I did not claim it within 30 days (I had to let them know vs me paying only when resolved?) and I requested they remove me from their mailing list again since it does not work appropriately as it should.

Who gets away with full charging during a "Free" 7 day trail? Justanswer.com that's who. Don't be a fool like me. Stay away!

In Jan. 2015 I asked a question concerning antique porcelain... they wanted a picture of the item plus a picture of the mark on the bottom. I explained I did not have the ability to do this... there was no further response from them except that my debit card was charged twice for a total of $38. I foolishly let this go.

In July 2015 I made another foolish mistake and asked, on-line, a questions about an antique. The same scenario happened concerning taking pictures. I got no response to my question but my card was charged $36. I called customer service and during this call they asked for my credit card number to use to look up the incident. They supposedly have no record of my question or of charging my card. My bank does have a record of the charge!

I would advise everyone, not to use this Just Answer site for any reason!

I'm happy with the answer they gave me if only the $15 was all they charged. What the $#*!s did was charge my card another $5 then another $22 on the same day! So now I'm at $42. I canceled my subscription online before I realized the extra charge. Then, they had the nerve to charge me $32 on the first of the month! Furious, I called and got a recording that is set up to cancel your ALREADY canceled subscription and refund the monthly subscription, however, there is no way to speak to a live person or get a refund for the additional $27. Justanswer is a scam Do not waste your money!