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JustAnswerReviews 11,529

4.4

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


justanswer.com
Founded in 2003
+384
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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,633
This company responds to reviews on average within 1 day
Georgia
1 review
17 helpful votes
Follow s r.
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Takes your money and gives you a lame answer, then nothing. Not happy - no money back. Don't use them.

Date of experience: December 18, 2014
California
5 reviews
25 helpful votes
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Scam, scam!
December 16, 2014

Scam, scam! Will take your money and never get back to you.
It is not easy to get your deposit back, you have to keep calling people and they shoot you around and around.

Date of experience: December 16, 2014
Tennessee
1 review
7 helpful votes
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Just had a veterinarian assist me with a question about my dog ingesting something. Was extremely prompt, professional and helpful. Well worth the short amount of time spent on this. I also believe the negative reviews come from folks not understanding how to use the site. If you take the time to read the information, its easy. And you can read credentials or profiles before requesting an answer.

Date of experience: November 24, 2014
GB
1 review
4 helpful votes
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Having read lots of bad reviews i was wary at first however i saw a couple of good reviews and decided to go for it. I wasn't disappointed i have spent all day bouncing messages back and forward for only £26 I s**t you not. It has only been on one subject matter but i have asked multiple questions and the person was very helpful, i was certainly 100% satisfied with the service i received. It would have cost me a lot more with a solicitor for the information and discussion we shared. I have tried not to make this sound like some one who works for just answers as i definitely can confirm it is bonafide as far as i'm concerned. If you don't want to register for a monthly premium then don't simply click not now when requested to register for the free trial. If you do register for the free trial and don't want to pay a monthly subscription then cancel it or you will get charged more money. Read the terms and conditions or at least the relevant bits

Date of experience: November 14, 2014
Australia
1 review
12 helpful votes
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A total waste of money
November 13, 2014

A total waste of money. The "expert"asked for the model number of my stove so that he could give me accurate information. I never heard from him again.

Date of experience: November 13, 2014
GB
1 review
12 helpful votes
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One star is far too generous for this scam of a website. For the thirty seven pounds I paid I should have sought a professional's advice. My query was of a medical nature and the alleged expert was clearly from the wrong field of medicine (regardless of the fact they gave me a choice of medical professional to choose from). I was foolish and was vulnerable and taken advantage of (also they refuse to respond to any query or compliant) so PLEASE DO NOT USE THIS SITE IT IS A SCAM AND NOTHING MORE

Date of experience: November 3, 2014
Tennessee
1 review
6 helpful votes
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I wrote asking how to upgrade my computer from Windows Vista to Windows 7. The answer was that it could not be done until the computer manufacturer issues a new service pack and that I should just wait until that happens (it has been 5 years since I bought the computer and the manufacturer still has not issued the service pack). For this advice I paid $47.00.

Date of experience: October 17, 2014
California
2 reviews
17 helpful votes
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I am very good at getting info from the web, a free source. Foolishly I allowed myself to get sucked into helpowl.com and somehow justanswer.com came with it (or vice versa). One of these required a good faith deposit of $5, but that immediately became in something near or over $20. No new information was forthcoming-I was sent the exact same web info that I already had from the manufacturer, which didn't answer my need for service details. I have searched the helpowl.com web site for ways to close my unsatisfactory relationship. In my effort to be fair this identical review is being posted with justanswer.com as well.
Frank L.

Date of experience: October 2, 2014
Virginia
1 review
15 helpful votes
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I am one of the experts on the site. I won't say what category I work in, but I do answer a ton of questions. I will say that the vast majority of these negative reviews I have read are because people either don't know how to use the site, or some other reason. You can post a one time question, and get an answer. The site does try to sell subscriptions from what I understand, but if you read what you are clicking on, you can avoid that. They are also very good about giving refunds. Aside from that, I cannot comment on billing issues as I just answer questions in my category.

What people don't always realize, is that we're not all doctors, lawyers, mechanics and appraisers sitting in a room together. We answer questions in our off time, while at home, work, etc. Yes, there may not be anyone online at 2am to help you fix your Honda... and no one may answer for days. That happens. Sometimes, your questions are so rare, unusual, odd or specific to you that we cannot answer them (No, I cannot say with 100% accuracy that the rock in your front yard is/is not from the moon!).

Like anyone, we expect to get paid for our work. Some people are thieves. They take our answers and run, and never pay us. Some people never come back to view the answers. Its not a perfect system, but it works.

Date of experience: October 2, 2014
Utah
1 review
14 helpful votes
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NEVER use this site
September 22, 2014

NEVER use this site. NEVER give them ANY credit card information. They've been charging me $17.00 a month for the last six months and I have yet to talk to someone that can issue me a refund.

Date of experience: September 22, 2014
New York
1 review
7 helpful votes
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Don't let these folks get your money their return policy does not exist. They keep it and offer your a 25% discount on another question.

Date of experience: September 18, 2014
California
1 review
5 helpful votes
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A total scam of your $$$
September 4, 2014

A total scam of your $$$. Do NOT use this. Stay Away. Waste of time and $$$. Paid $5 to wait and wait and wait some more for a response. And I was charged $5 for waiting. My time, my expense. Live and learn.

Date of experience: September 4, 2014
Washington
3 reviews
16 helpful votes
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I had a vexing problem with my Subaru. There was a lot of conflicting advice on the various boards on the internet, So, I submitted a list of symptoms to JA and within 30 minutes I had a response and a recommended solution to the problem. The solution worked, saving me a trip to the mechanic and I am sure at least a $75.00 diagnosis and some unnecessary repairs (like a throttle body cleaning for $100 or an injector service for $150.00 all suggested on the net). For a $20 appointment charge and a $10.00 tip I think I was well served.

Date of experience: August 11, 2014
New York
1 review
4 helpful votes
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Had a problem with a truck, they helped me out. BUT now they asked, do want to leave a tip, more $. Then I find out they have been billing my credit card on a monthly bases.

Date of experience: July 21, 2014
Switzerland
1 review
3 helpful votes
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I got an answer immediately, and live chat. Overpriced tho.

Date of experience: July 19, 2014
Arizona
1 review
5 helpful votes
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Terrible company
June 16, 2014

Terrible company. Cant get ahold of anyone. CS in Philippines that are incapable of most basic help. Chronic ongoing problems with account. E-mail and charge glitches galore. What a shame. 1-2 star rating says it all!

Date of experience: June 16, 2014
JustAnswer S. JustAnswer Rep
over a year old

Hello,

My name is Adam and I am the Customer Support Coordinator for JA. I am terribly sorry for any inconvenience that you may have experienced. Please contact us at support@justanswer.com so that we can get any outstanding issues with your account resolved for you.

Regards,

Adam
Customer Support Coordinator, JA

GB
2 reviews
10 helpful votes
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Even one star is generous... it is absurd... Paid £ 21 and got nowhere... When I tried to log on to my account ( which you have to set up prior posting question and paying) and it denied access... Bottom line is... Please stay away from this crap service... absolute 100% $#*!!

Date of experience: May 8, 2014
JustAnswer S. JustAnswer Rep
over a year old

Hello Hui,

My name is Adam and I’m the Customer Support Coordinator for JustAnswer. I’m sorry to hear that you had trouble posting your question to the site. It sounds like there may have been some confusion about logging in or registering a new account.

I have sent you a private message so I can take care of your refund immediately.

You may reach us anytime through the Contact Us link on our Help page. Our Customer Support team is available 24/7 to help.

Please let me know if there is anything else I can do. We’re here to help and we’ll work with you until you’re satisfied.

- Adam

Tennessee
1 review
4 helpful votes
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I contacted the doctor site since I was wondering if I needed to see my doc and they promised a response within 12 minutes - the doctor was IN. I gave an excellent description of symptoms, indicated I was diabetic and my age. Like someone else who reviewed them, I got a generic response but they did respond about 9 hours later with tendonitis. I went to the ER before I received their response and I had a life-threatening condition since it was cellulitis and something called SIDS due to MRSA. I was hospitalized for 10 days on 24/7 IV antibiotics. It had gotten into my bloodstream. These guys are not just crooks. They are dangerous.

Date of experience: April 30, 2014
California
1 review
2 helpful votes
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The Expert on JustAnswer did a great job with my question. Thorough, thoughtful, yet fast. I really appreciate it. Thank you!

Date of experience: April 23, 2014
Canada
1 review
0 helpful votes
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I subscribed after the first positive experience. Been a member now 3 months. Used them 3 times. Twice I am satisfied I got good legal advice. Once they were not able to help me on an international corporate structuring question. Only complaint I have is that they did not come back and say sorry cant help you. They just kept saying "looking for an answer". So I give it 4 stars not 5.

Date of experience: March 16, 2014