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JustAnswerReviews 11,125

4.4

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


justanswer.com
Founded in 2003
+384
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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,540
This company responds to reviews on average within 1 day
Georgia
1 review
0 helpful votes
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Small business sales tax
July 26, 2025

I am selling handmade items to retailers and was concerned about who pays sales tax. My question was answered quickly!

Date of experience: July 16, 2025
Australia
1 review
0 helpful votes
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Misleading cost info
July 26, 2025

I was told my card would be charged NZ$2 but it was $70 which is diabolical!

Date of experience: July 17, 2025
Hawaii
1 review
0 helpful votes
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Confused
July 26, 2025

My experience was great in solving my problem, but misinformed about having to buy a $44 membership in order to get help doing it. I never knew that I had to join a membership for $44. I was only asked to pay $5 initially. Nothing was mentioned about a monthly membership payment! My only complaint! 😖

Date of experience: July 16, 2025
New York
1 review
0 helpful votes
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Knowledgable people
July 26, 2025

I usually use just answer for marine diesel trouble shooting and they've generally been very knowledgeable and helpful. The technology can be challenging. I'm usually under way on a boat and can't respond in a timely manner and the chat bots and support folks tend to think i've abandoned them. But the actual answer folks are more patient with waiting for a response. Overall I will use them afain and again.

Date of experience: July 16, 2025
Oregon
1 review
0 helpful votes
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Love This Site!
July 26, 2025

My Future go-to for legal assistance. These guys are amazing. They are very quick to respond and give amazing feedback to help you with your situation. I will definitely be returning for any future needs!

Date of experience: July 16, 2025
New Jersey
1 review
0 helpful votes
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Person needs to be from proper company
July 26, 2025

I did have a very good experience. The true solution ended up to be a return and replace.

Date of experience: July 16, 2025
Canada
1 review
0 helpful votes
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Very satisfactory.
July 26, 2025

Good suggestions given to ease my mind and handle the matter.

Date of experience: July 16, 2025
New York
1 review
0 helpful votes
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Home sale
July 26, 2025

Evan answered my question quickly He acted in a professional manner I will recommend him to my friends

Date of experience: July 16, 2025
North Carolina
1 review
0 helpful votes
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Good job
July 26, 2025

I was pleased with the job Robert M did. If I ha c e problems again, I will call y'all.

Date of experience: July 16, 2025
Pennsylvania
2 reviews
0 helpful votes
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Excellent advice given!
July 26, 2025

The lawyer answered the questions I had and advised me to get a local attorney. We have done so.

Date of experience: July 16, 2025
California
1 review
0 helpful votes
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Raj
July 25, 2025

Raj ran through everything and did a great job unfortunately we couldn't figure it out and I had to reach out to the manufacturer to figure it out, but he did a fantastic job on trying to find the issue. And the end, Raj is a fantastic guy and that was a great experience talking with him.

Date of experience: July 15, 2025
Arizona
1 review
0 helpful votes
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Fast reliable help
July 25, 2025

Dr. Winders does a great job helping me when I have health concerns. Her advice key in helping me communicate with my local Physicians.

Date of experience: July 15, 2025
Nebraska
1 review
0 helpful votes
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Dual citizenship
July 25, 2025

I got all my answers and the directions I need to take.
Now I know how to acquire my dual citizenship.

Date of experience: July 15, 2025
Virginia
1 review
0 helpful votes
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Great answers
July 25, 2025

I don't want to paid a monthly fee but so far every question has been answered

Date of experience: July 15, 2025
Illinois
1 review
0 helpful votes
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Great answers
July 25, 2025

The experience was really positive and was nice talking to a professional

Date of experience: July 15, 2025
Arizona
2 reviews
0 helpful votes
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Needed help with AZDMV problem
July 25, 2025

I had a letter from AZDMVthat was asking for a fee for abandoning my car which was never abandoned. I explained the situation and was told I could ignore the letter.

Date of experience: July 15, 2025
Virginia
1 review
0 helpful votes
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Very helpful
July 25, 2025

The agent answered my question about problem. Helped me find a solution.

Date of experience: July 15, 2025
Ohio
1 review
0 helpful votes
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Fixed my issue quickly
July 25, 2025

The chat tech person quickly told me how to solve my issue and it worked.thank you so much for the timely response

Date of experience: July 15, 2025
North Carolina
1 review
0 helpful votes
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Victim Fraud
July 25, 2025

Facebook scam and stole my information my email, password, my home address, my passport and Dr license and brought 2 apple gift cards worth $1000 I thought it was real cuz we talked on text phone I saved the conversation I already reported Apple Card's and my bank Also that person send me picture of ID number and name from California

Date of experience: July 15, 2025
Kentucky
1 review
0 helpful votes
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Well Done
July 25, 2025

Mark is very knowledgeable. I would refer all questions on art and coins to him.

Date of experience: July 15, 2025