JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
I am selling handmade items to retailers and was concerned about who pays sales tax. My question was answered quickly!
I was told my card would be charged NZ$2 but it was $70 which is diabolical!
My experience was great in solving my problem, but misinformed about having to buy a $44 membership in order to get help doing it. I never knew that I had to join a membership for $44. I was only asked to pay $5 initially. Nothing was mentioned about a monthly membership payment! My only complaint! 😖
I usually use just answer for marine diesel trouble shooting and they've generally been very knowledgeable and helpful. The technology can be challenging. I'm usually under way on a boat and can't respond in a timely manner and the chat bots and support folks tend to think i've abandoned them. But the actual answer folks are more patient with waiting for a response. Overall I will use them afain and again.
My Future go-to for legal assistance. These guys are amazing. They are very quick to respond and give amazing feedback to help you with your situation. I will definitely be returning for any future needs!
I did have a very good experience. The true solution ended up to be a return and replace.
Good suggestions given to ease my mind and handle the matter.
Evan answered my question quickly He acted in a professional manner I will recommend him to my friends
The lawyer answered the questions I had and advised me to get a local attorney. We have done so.
Raj ran through everything and did a great job unfortunately we couldn't figure it out and I had to reach out to the manufacturer to figure it out, but he did a fantastic job on trying to find the issue. And the end, Raj is a fantastic guy and that was a great experience talking with him.
Dr. Winders does a great job helping me when I have health concerns. Her advice key in helping me communicate with my local Physicians.
I got all my answers and the directions I need to take.
Now I know how to acquire my dual citizenship.
I don't want to paid a monthly fee but so far every question has been answered
The experience was really positive and was nice talking to a professional
I had a letter from AZDMVthat was asking for a fee for abandoning my car which was never abandoned. I explained the situation and was told I could ignore the letter.
The agent answered my question about problem. Helped me find a solution.
The chat tech person quickly told me how to solve my issue and it worked.thank you so much for the timely response
Facebook scam and stole my information my email, password, my home address, my passport and Dr license and brought 2 apple gift cards worth $1000 I thought it was real cuz we talked on text phone I saved the conversation I already reported Apple Card's and my bank Also that person send me picture of ID number and name from California
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Answer: Hi Mary, You can cancel form the My Account page if you are logged into your account. If you are having trouble finding the option or navigating the site. Just give our Customer Care team a call at 1-800-509-5721 or send us a note at support@justanswer.com Regards, JustAnswer Customer Care
Answer: Hello Bob, Thanks for reaching out with this question. Yes, that is correct:) From the comfort of your home you can communicate with verified Experts in about a dozen different fields, 24 hours a day. If you're on the go, you can also use the mobile application to post a question and you'll typically receive a response within minutes. All for one low monthly fee. Please feel free to visit the site at www.justanswer.com and check out our $5.00 free trial. We look forward to hearing from you. Regards, JustAnswer Customer Care