JustAnswerReviews 10,925

I asked Michael, a so called 'Research Librarian' with an apparent wealth of knowledge, if he ever heard the tragedy of Darth Plagueis the Wise. He said that he hadn't.

When I mentioned that I thought not, as it was a little known Sith legend, he claimed that if a tragedy does not appear in his archives, then it does not exist.

I then received an order on my credit card for the extortionate price of £66, even though my question had not been answered. You'd think that a person would be friendly based on how good your manners are, rather than how big your pocketbook is.

Now he won't respond to further messages, and my credit bill is maxi-big.

Looks like he had the high ground on this one.

I was gun shy about using an online attorney. I was completely wrong, he was very professional. He asked me a couple of question in regards to my situation. I knew right then he had the situation already specked out. Some of the questions I did not see the relevance but as time went, it became clear what he was doing. After that I never doubted for a minute about his competence. He was good, very good, as is the organization itself. They don't nickle and dime you, and you know right upfront pretty much what it's going to cost.

I am retired and living on a fixed income needless to say, I am frugal with my dollars. In the past year, my wife and I both lost our parents. The transfer of estate and dealings with siblings was something I never had to think about. All of a sudden, it was all I have bee thinking about, including many sleepless nights. My wife has one sister, an accountant, who was integral in the transition of their parent's estate and investment stocks. On the other hand, my two brothers and I had equal 1/3 shares of the estate, and did not see eye to eye on the division, use, and sharing of rental properties of the estate left to us. To make things more complicated, my older brother's son, who is a lawyer, decided to squat and live in the main property, which was the most valuable property of the estate. After 18 months of negotiating, we retained legal help, and started ironing out the differences and came to agreements. This only came about because of the advise from lawyers at justanswer.com Our family is back on speaking terms, and even planning vacations together. We are functioning once again and I owe it all to the highly skilled professional advise from justanswer.com. They quickly answered questions and saved us a lot of time and trouble with extremely timely responses. Thanks again folks at justanswer.com for all that you do.
Steve Ruffino
South Boston, Va.

Where do I start?

Hmm... On a positive note: I had a good experience and got good advice from who seems like a reputable expert.

But... everything about how this site conducts its business is shady and short-sighted. I probably won't come back; no repeat business from this diligent consumer!

Here are just a few issues:

Shadiest first - the site gave my expert a 5-star rating, told me that I HAD GIVEN A 5 STAR RATING, and gave no way to change or adjust the rating. No wonder the experts all have 5-stars across the board!

Before engaging the service you can view some sort of profile info about a completely random selection of "experts" but there appears to be no way to see info about the "expert" that is helping you.

They're constantly trying to prod and even TRICK you into signing up for a monthly service when all you want is a single answer.

They charge you instantly for any and everything, offering a 30-day refund if you fight it.

I feel like they should wait until you have at least gotten a response before charging since they took the $5 "deposit" for the "appointment". Why ask for a deposit and then immediately charge the remainder? Answer: the deposit is just a fake thing to trick you into thinking there will be a delay before the charge.

On Saturday evening about 8:30 pm, my little 9 year old toy schnauzer had just come in side and was running fast and wanting to play. He ran up to me then turned around to run and about 6 feet from me, he fell in the floor with his legs kicking, he was gasping for air and was gagging and choking. He also lost control of his bowels. My wife and I were really scared and were unable to get hold of a local vet (we have 3 vets in our small town). I was lucky to find Just Answer, and Dr Michael Salkin online. Dr. Salkin is a caring pet doctor and was able to comfort us and explain what had happened to our little dog. He explained exactly what had happened and what we could do. He also said for us to have him checked out at our local veterinary as soon as possible, which we did and everything is alright now. Our 9 yr old "puppy is back to normal and doing fine. Thank you again Dr. Michael Salkin and JustAnswer. I highly recommend this service.

First of all, you k ow how it feels when it's a weekend and something happens with your pet. You need and want help immediately, especially if it's a first time occurrence and your aren't sure what exactly is happening. I did tKe my cat to the vet for an I merge cry visit and that was ok, but I am a practitioner of natural medicine and I wanted other than pharmaceuticals as an answer. So I began looking online. I stumbled onto JustAsk and I went for it. Dr. Holloway answered me in about 10-15 minutes. It was an extremely helpful session which met my needs in terms of a broader approach to my cat's issue. I am doing all he recommended, as it all made perfect sense to me. It's a great service from my first time experience.

I have used this service several times before but this time was different. They say theses a 30 day money back guarantee as they want their customers happy. Well I was unsatisfied with the response I received so I requested a refund after being charged before even rating the answer I received. They charged my account on 2/15 and then refunded me on 2/21. All was fine until the 23rd when I was balancing my account and noticed they charged my account yet again! I contacted customer service about it who escalated the issue and later received an email from a supposed Senior Customer Support Rep named Maureen who suggested several times even after a screenshot was sent to her clearly showing the mishap that I was "seeing the credit being credited back to my account". Now I believe I know my account and that amounts with a + are deposits to credits and amounts in red with a - are debits/withdraws. The amount on the 15th and the 23rd were both red and with a -. It's now been five days since I last got a rediculous response from Maureen and am taking this up with my bank and whomever else I can.