About the Business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
You will never get tour refund or any response from customer service. They owe me and will not respond. Kevin
Major Rip Off. They charged for an answer but without your knowledge they sign you up for a subscription (whatever that is) and charge your credit card the same fee charged to answer your question every month until you catch it. Avoid at all cost. I paid $18 dollars for 3 months for a 'subsciption' and got nothing for it.
I asked a question. Expert replied with a question. I answered. I asked if I was going to get an answer five times over 24 hours. Never got and answer. They took £18 from my mastercard.
This website is nearly worthless. The site says that your satisfaction is guaranteed! This is a LIE. The site says that you do not have to pay for an answer if you are not 100% Satisfied. This is also a LIE. You are required to provide payment information before you can ask your question. The site states that your card will not be charged until you utilize the ACCEPT button, this is also a LIE. You can check out websites such as this one on www.RipOffReport.com there are a lot of people that have been ripped off from this website. I wish I would have googled the site reviews before I GOT SUCKED IN on it as well. I hope this helps at least 1 person save their hard earned money from these thieves.
I used justanswer.com for a veterinary question regarding my dog. She was having a sudden condition and I was quite concerned. I provided the symptoms online to a vet and got some thoughts that turned out to have nothing to do with her ailment. It cost me $18 and it was a complete waste of time. It is no substitute for consulting a real specialist -- laywer, doctor, vet. There aren't shortcuts in life and you get what you pay for. I will not be using this site again.
I was hijacked to this account when I was trying to access the tech support for my new computer. I didn't even know I had been hijacked... I thought my site was using them to do the tech support. I had to pay $18 to get the computer fixed for a day. It started messing up again, so I went back to the site. They charged me $36 this time and did not provide me with anything! I fixed the problem myself while waiting for them to pick up. The next thing I know, I have an $18 monthly charge to my bank account. They did refund my automatic charge after an "investigation". BE WARNED! You must agree to pay BEFORE you ask your question. If the answer does not work, you are still charged for the transaction! I am still out $54 for an answer that didn't stay fixed!
I hate this wbsite. My mom asked a question about our dogs health and they wanted $15 for an answer. And because she didnt have a credit crd to pay for the answwer, my dog died. So mabey they won't chaarge 15 dollars for a damn answer
The website said my card would not be charged unless I approved the answer. I never approved the answer and I got charged anyway. There was no link to request a refund and nowhere to even get back to them to ask about it. It took them hours to send an answer and it was so basic I had already tried it (reboot your machine and the router). I never clicked the "Accept" button.
I would not recommend this site to anyone! They say your satisfaction is 100% gauranteed. However I did not get the help I needed and they charged me anyway, eventhough they have a reminder that say's your account will not be charged until you push the accept buttom. What a crock, I never accepted, and they also gauranteed they would get back to me within two hours via e-mail, it's been 4 days. I have also sent 4 e-mails to their customer service and have not received one reply. In order to get back on the website they want another deposit.
Needless to say I am not in the least satisfied with this site!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members