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I have used this service several times before but this time was different. They say theses a 30 day money back guarantee as they want their customers happy. Well I was unsatisfied with the response I received so I requested a refund after being charged before even rating the answer I received. They charged my account on 2/15 and then refunded me on 2/21. All was fine until the 23rd when I was balancing my account and noticed they charged my account yet again! I contacted customer service about it who escalated the issue and later received an email from a supposed Senior Customer Support Rep named Maureen who suggested several times even after a screenshot was sent to her clearly showing the mishap that I was "seeing the credit being credited back to my account". Now I believe I know my account and that amounts with a + are deposits to credits and amounts in red with a - are debits/withdraws. The amount on the 15th and the 23rd were both red and with a -. It's now been five days since I last got a rediculous response from Maureen and am taking this up with my bank and whomever else I can.
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Great service person. Don't understand why the is a forty dollar charge on my credit card?
It is very misleading. I asked questions before entering in credit card details as they hooked me...
Hello Augusta, we're very sorry for any confusion over the refund. I see that we sent you the authorization code for the refund, which your bank can use to confirm that we only charged you once, and that the funds were returned to you. If you need further assistance, please send an email to support@justanswer.com.