Overview
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
The advice I was given from the urologist was very helpful.
Dr P gave me clear answers and helped me to clarify what tests need to be done
Was able to get some great instructions and insight on where to check and resolve the issue.
Very helpful gave me the information I needed was very efficient
Quick response, experienced and knowledge with the information.
Quick response with detailed explanation. It solved my problem
I joined for $5.00. Where did the $30.00 charge come from?
I got every detail that can lead me to where I have to be
Quick response; clear instructions about what action to take and my rights in the situation.
Overall experience was excellent
Thank you for all the help
Dr.josh was amazing as soon as i told him about my issue he had a fast amazing answer
Very helpful,, dr was knowledgeable and I could tell wanted to help..
Took his time to explain things and answer questions.
Very helpful his suggestion worked out great. Kind
The expert gave me a quick response in an easy to understand manner
So misleading, advertises $1 with money back guarantee, my card got hit for $46, never again.
I am still waiting for my refund for a membership that I didn't ask for …
Hello Mariah,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
Any problem I had was quickly answered by an accountant.
Attempting to get Roku setup, never got the call back that was promised. Very disappointed!
Hello,
Thank you for reaching out to us at JustAnswer and we apologize for the confusion.
We noticed that you visited us thinking we were another company. We’re not associated with that company but we do have Experts available that are able to answer questions for you regarding their goods and services. We do advertise on search engines like Google and it is possible that one of our advertisements came up when you were searching the web for an answer to your question.
We have processed your refund request. I assure you that moving forward you will not see any recurring membership charges.
Let me know if you need further assistance.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
Excellent service honest dependable customer care support
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Terry,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35