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JustAnswer

Overview

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day
+383
How would you rate JustAnswer?
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Israel
1 review
0 helpful votes
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חוויה אנושית
April 4, 2024

.הגעתי בטעות לאתר {סיפור ארןך}וחוייבתי.לאחר התכתבות באתר שלכם זוכיתי והבינו את המצב שנקלעתי אליו

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 25, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

Thanks for reaching out to us at JustAnswer!

We recently received an inquiry from you and we would love to help you out. If you could provide us with more details about what you're experiencing, we'll do our best to find a solution for you. Of course, if you would rather talk to us directly, you're welcome to call us toll free at the phone number found here: http://ww2.justanswer.com/phone

Our Customer Service Team is available 24/7 and we'll be happy to assist you in any way that we can.

If you feel you have contacted us by mistake, please disregard this email.

Have a wonderful day.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

New York
1 review
0 helpful votes
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我是一个刚退休的人,曾经在邮局工作20多年。我是在1989年移民到美国来的,虽然已在美国居住了三十多年,但对美国的各方面了解还不够,还需要学习。

Date of experience: February 28, 2024
Ukraine
1 review
0 helpful votes
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Шахрайство!
March 6, 2024

Мене ошукали на гроші шахраї. Мені допомогли скласти заяву до поліції!

Date of experience: February 25, 2024
New York
1 review
0 helpful votes
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Excelente
February 17, 2024

Excelente resolvió todas mi inquietudes me encanta esta aplicación

Date of experience: February 17, 2024
Australia
1 review
0 helpful votes
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Fraudsters
February 23, 2022

Fraudsters, Fraudsters, Fraudsters, Fraudsters, Fraudsters, Fraudsters, Fraudsters, Fraudsters, Fraudsters, Fraudsters, Fraudsters, Fraudsters

Date of experience: February 23, 2022
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're very sorry to hear that you feel that way.

Is there something we can do to assist you and earn a 5-star rating? Please reach out to our customer care team at solutions@justanswer.com or you can call us directly at 1-800-905-0124 (Available 6 am to 9 pm PST). Ask for our admin team and reference your review here on SiteJabber.

We look forward to hearing from you.

Best regards,
JustAnswer Customer Care Team

Suriname
1 review
0 helpful votes
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.
March 19, 2024

...

Date of experience: March 9, 2024
New York
1 review
0 helpful votes
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Great guidance!
February 12, 2025

I'm caring for a loved one going through emotional challenges that caused medical complications. Most providers just see one or the other and want to treat only half the person. Dr. Shrink provided all encompassing information. I feel they did so in a very life- saving, dignity preserving way!

Date of experience: February 2, 2025
Illinois
1 review
0 helpful votes
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? On neighbor war & disputing lot lines
April 30, 2025

I was able to ask & had received some great advice to what is the next step in this neighbor war,, as we both have a surveyed the land an have 2 different lines. However the PBS we had done matches the deed, so now it will be up to the courts to decide 🙏 praying that good over evil will win... either way this site help out a ton for I was at what seemed like a dead end... 💀 Thank you for the live chat availability & connecting me with A live person... Happy Easter

Date of experience: April 20, 2025
Maryland
1 review
0 helpful votes
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Great tech support
June 1, 2025

The technician was very professional and courteous. He solved my problem after a lengthy explanation to get me to understand what I needed to do to follow his instructions. Thanks for a job well done.

Date of experience: May 22, 2025
Michigan
1 review
0 helpful votes
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Honest information
June 30, 2025

I had some health issues from an injury. Dr said to wait 2 days to see if it gets worse. Then go to emergency. It's not a life threatening injury. I was concerned about a blood clot because I have a history of them. I was very pleased with his advice.

Date of experience: June 20, 2025
Texas
1 review
0 helpful votes
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Harold got me running again
June 30, 2025

My 2009 Honda CRV appeared to be locked up after detailing. Harold talked me through several checks and hit upon the solution in just a few quick steps. I was back up and running in no time. Many thanks!

Date of experience: June 20, 2025
Louisiana
1 review
0 helpful votes
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Rescued by Tim
April 30, 2025

A very pleasant gentleman with 51 years responded to my call at almost 9pm on Saturday night. He diagnosed the issue. That information was essential in the technician who came to correct the problem. Due to the info Tim gave me, the technician found and replaced the faulty wire within 20 minutes. A/C working properly ever since. Thank you, Tim.

Date of experience: April 19, 2025
Canada
1 review
0 helpful votes
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Legal advice
February 12, 2025

Candice was very well informed pertaining to my issues. She helped me understand better the situation at hand. She definitely helped put my mind at ease a bit until I can visit with a lawyer. Highly recommend.

Date of experience: February 2, 2025
New York
1 review
0 helpful votes
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Greatest customer service
April 25, 2025

Your rep was the only person out of at least 5 that actually fixed one of the 2 problems I had. I think that it's imperative to inform your customers that the cost of this service is very expensive ($62). I deserve a call back to fix the other problem. I still can't get on AOL on my computer!

Date of experience: April 15, 2025
Georgia
1 review
0 helpful votes
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He was very knowledgeable
February 12, 2025

Thank you, that was really helpful," "You explained that clearly," "I appreciate your detailed answers," "This was a great conversation," "I feel much more informed now," or "You answered all my questions thoroughly.".

Date of experience: February 2, 2025
Canada
1 review
0 helpful votes
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The MOST satisfied
February 12, 2025

I have signed up for a month here and there over the years and if someone was ever needed in an ad, that would be me! I LOVE justanswer and the help I have received in every experience has been informative, extremely useful, and had an immeasurable impact on the amount of money I didn't have to spend because of amazing help, and to my stress level when I needed advice in a tight time frame. I can't express enough about how much I love this service.

Date of experience: February 2, 2025