Overview
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
My experience, I believe is resolved I hope?
Also why am I paying?
It was easy to connect & Kevin answered my question quickly.
Jim gave me great information regarding my legal issue.
Dr. Sutton was very helpful, knowledgeable and pleasant to speak with.
The agent helped me worth my concern, was very pleasant
Not good at all no help did not help in any way just kept getting the run around
Great info and fast. Fast info that I could use. Cleared up my confusion.
Why does it have to be so difficult to leave within the time suggested. Time for bed now
A very understanding man, and told me how to fix this.
Instructions were clear and helpful. I appreciated the supportive attitude.
Bart was experienced. Straight forward in the communication. Informative and honest feedback.
I was pleased with the answers I got and the explanation. Thanks
Had no idea how to move forward until now. Thank you so much!
Dr. Khan's responses were thoughtful but concise and competent.
The information provided was more than I expected but really helped me.
The doctor asked questions throughout and made me feel at ease!
Thorough advice, clear answers, super communicative.
I was given excellent advise and direction for my next step in a difficult situation.
Very educated caring proactive informative. Smart! And helpful. Dr porter was awesome
Excellent service. Mark does a great job! Would use him again if needed.
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28