Overview
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Very knowledgeable.Handled all my issues. Need Help call sam...
Very friendly and very knowledgeable about my issue. Thank you!
My dog ate 3 bags of chocolate. Dr Kara was very knowledgeable and efficient. She gave great advice
I had spinning issue in my washer.
Expert helped me to fix this.
Will answered all my questions and gave me ideas for the next step.
My request not yet resolved,still waiting for assistance.
Took the time to dig. All my contacts have been really solid and informative
Just to let all know Peter does a great job. I will be trying to get with him on some more pieces later this night! Follow up and ideas are greatly appreciated. Mike
Phil Ray was very informative and patient with me!
Provided very clear and easily understood information
Very helpful. Wish they were my doctor. I have been dealing with this for four years. Thanks.
She was great. Extremely helpful and put my mind at ease.
Very helpful, allowed a stress relief like never before! Thank you!
Immediately gave a solution to the problem and it worked.
CArl really understood my problem and responded knowledgeably.
Needed advice on ear and tooth pain headaches not sleeping
Barbara provided highly insightful and useful advice on tax filing
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members