Overview
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Helped me to solve my complicated problem and didn't think of stopping until he had!
Informative and helpful. My experience was good. Got the idea for next step.
Have a recurring charge on discover card that I did not recognize
Excellent advice. Helped immensely. Now I know what to do next.
Did not use or want service contacted you and told you thi
Dr Rebecca answered my questions and handled my concerns.
I had a satisfying experience at a time when I really needed a legal answer.
Easy and quick answer. No judging just all business and customer service.
My appraiser was very helpful and efficient In getting my value and explaining it to me.
I don't give reviews. It's not you. I just don't. I'm sorry.
Fast. Courteous. Straight to the problem. Solved it quickly.
I felt comfortable talking with him about my situation.
Called with a question about meds. Got quick informative answer.
Quick answer. Excellent service. Fixed my problem in less than five minutes. Thank you so much
My experience was being involved in a scam. Ted gave me great insight to what is happening.
My questions were answered quickly and clearly for me. Very happy with the results.
After I got passed his accent we took care of the problem
She heard what I asked and responded quickly with an informed answer.
Call, talked, confirmed problem, answered question.
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Eddie,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35