Overview
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
I am still waiting for my refund for a membership that I didn't ask for …
Any problem I had was quickly answered by an accountant.
Attempting to get Roku setup, never got the call back that was promised. Very disappointed!
Hello,
Thank you for reaching out to us at JustAnswer and we apologize for the confusion.
We noticed that you visited us thinking we were another company. We’re not associated with that company but we do have Experts available that are able to answer questions for you regarding their goods and services. We do advertise on search engines like Google and it is possible that one of our advertisements came up when you were searching the web for an answer to your question.
We have processed your refund request. I assure you that moving forward you will not see any recurring membership charges.
Let me know if you need further assistance.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
Excellent service honest dependable customer care support
The response is very rapid,, they are keen on checking that the service is optimum
Extremely helpful. I have used this service for many years.
Such a knowledgeable and kind Dr.Dave pleasure dealing with him
You have great customer service representative. Mr. David was kind and patient very helpful.
Didn't get an answer in the end even after providing details requested.
Hello Rae,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
As advised shut refrigerator for 48 hours. Moved our and cleared drain. Works like new.
It was great. I put the battery in backwards he helped. The day was saved!
I will use this again for sure I was so glad I did don't hesitate call
My experience was excellent. The gentleman was knowledgeable and kind.
Asked what size of H beams for a 30 feet long bridge for ******* lb got good answer 2--W12X35 GR 50 beams
They charged a $39 fee to my card when there is no metnion of a $39 fee!1 The add stated $1.95! BS
Hello,
I am very sorry for any inconvenience. JustAnswer primarily offers a membership plan when new customers post their questions on the website. I apologize for any frustration this may have caused.
If you send us your email address and additional information we're happy to take a look at your issue and work to address any outstanding concerns!
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-805-5962 ext. 28
I was transferred to the right department and all was well
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send us an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
Friendly helpful, confirmed what I needed to know.
The information provided to me was excellent - thank you so much.
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mariah,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35