Overview
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Your updates were helpful to my pc working correctly
Your help was much appreciated but as of now I still have not tracked my package
Truly helpful conversation that helped me move forward in a legal matter.
I was not happy with outcome if query. I did not realise that the fee was ongoing. Please cancel
My experience was great. They gave me great advice.
So far very good. Answered my questions and put me on the right track.
No response was applicable ---- money back please!
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
Nothing negative about contacts Easy to communicate with on 1st name basis
My questions were answered clearly, very conscience, and quick!
I took a pic of the chat, was told cost $5 pd $51.
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
Representative was very helpful and professional. Answered all my questions
This is just a scam I tried to cancel this order but they would not refund do not buy this product
Hello Suzanne,
We want to make things right for you, and that includes offering a refund. Kindly get in touch with me via the provided contact details, and we'll guide you through the refund process.
Best regards,
Meg at JustAnswer Customer Care,
MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Very knowledgeable service agent. Very satisfied. Helpful at all times
He answered my questions and it gave my great comfort
I said no thank you and received no response back...so I ended the call
Hello Richard,
Thank you for reaching out & we're sorry for the confusion.
I wanted to clarify that while we do offer an additional premium service for phone calls, it is entirely optional.
You can continue to chat with your Expert directly on your question page without opting for the phone call service. Your satisfaction and convenience are our top priorities, and we're here to assist you in whichever way suits you best.
If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help ensure you have a positive experience with us.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
Please charge me only for that one time question.
I do not want to be charged more than once
All my questions were answered. The information was very helpful to me.
Very pleasant, professional service. It took no time to resolve
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Pam,
I hope you were able to get your question answered. I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35