Bought a Ryobi 40V walk behind mower in April 2022...17 months later does not work and customer service sent me service providers, and closest to me is 50 miles away and they expect me to pay shipping costs there and they pay shipping cost...service provider has a cell number and voice mailbox is full and left SMS message and they have never called me back...explained my issues with Ryobi rep. And offered zero solution...last Ryobi tool I will ever own...and it's still under warranty...so do your research before buying...Richard in Florida
Hello Richard,
Thank you for reaching out & we're sorry for the confusion.
I wanted to clarify that while we do offer an additional premium service for phone calls, it is entirely optional.
You can continue to chat with your Expert directly on your question page without opting for the phone call service. Your satisfaction and convenience are our top priorities, and we're here to assist you in whichever way suits you best.
If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help ensure you have a positive experience with us.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28